Seasonal Cold Weather Shelter Case Manager

The Salvation Army Southern California; Aurora (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Sick leave

Job summary

The Salvation Army in Colorado is seeking a Seasonal Cold Weather Case Manager to support Coordinated Entry services. You will provide information, referrals, intake assessments, and emergency casework by phone, email, video chat, and in person to ensure access to shelter during severe weather events.

The role involves triage, VISPDATs, voucher enrollment, and rapid resolution with partner agencies, plus HMIS data entry.

Qualifications

• Bachelor's degree required; master’s degree preferred.
• Bachelor’s or master’s degree in social work, or a related field, transcripts required.
• Two years’ experience in providing casework services required.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience preferred.
• Working knowledge of integrated database applications preferred.

Responsibilities

• Answers calls for information regarding cold weather shelter and other community resources.
• Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
• Enrolling families for cold weather vouchers and shelter waitlists.
• Connect qualified candidates with their appropriate partner agency.
• Provide financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Use trauma informed care to deescalate upset individuals on the phone or in person.
• Performs other duties as required.

Skills

Critical thinking

Sound judgment

Team player

Oral & written comm

MS Word & Excel

Database apps

New software training

Bilingual preferred

Education

Bachelor's degree in social work or related field

Master's degree in social work preferred

Job description

The Salvation Army in Colorado is seeking a Seasonal Cold Weather Case Manager to support Coordinated Entry services. You will provide information, referrals, intake assessments, and emergency casework by phone, email, video chat, and in person to ensure access to shelter during severe weather events.

The role involves triage, VISPDATs, voucher enrollment, and rapid resolution with partner agencies, plus HMIS data entry.