Seasonal Kitchen Assistant — Customer Experience & Class Support

Lever, Inc.; Southlake (TX); Hybrid; USD 17,000 - 21,000; Part time

Benefits offered by this job

401K after 90 days; must be 21 years

Employee Discount

Job summary

Sur La Table is seeking a part-time Seasonal Kitchen Assistant to support chefs, engage guests, and maintain a clean, organized kitchen environment. The role emphasizes hospitality, teamwork, and delivering excellent customer service in a hands-on kitchen and retail setting.

You will assist with class execution, drive enrollment and feedback, and help meet revenue targets while maintaining safety, inventory control, and standards across the store. Flexible, weekend availability is expected.

Qualifications

• Must be 16 years of age or older at the time of employment.
• 1 year retail sales experience, preferred
• 1 year food prep and/or kitchen operations experience, preferred
• Valid Food Handlers Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
• Assist chefs with class execution that drives repeat visits and positive customer feedback.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness.
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
• May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.
• Ensure store safety and cleanliness, addressing any maintenance needs promptly.
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
• Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Microsoft Office Suite

Retail POS systems

Job description

Sur La Table is seeking a part-time Seasonal Kitchen Assistant to support chefs, engage guests, and maintain a clean, organized kitchen environment. The role emphasizes hospitality, teamwork, and delivering excellent customer service in a hands-on kitchen and retail setting.

You will assist with class execution, drive enrollment and feedback, and help meet revenue targets while maintaining safety, inventory control, and standards across the store. Flexible, weekend availability is expected.