Seasonal IT Support Lead — Onsite & Mentoring

Vail Resorts; Stowe (VT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Ski pass

Employee discounts

401(k) plan

Training & development

Referral program

Job summary

Vail Resorts in Stowe, VT is hiring for Winter 2026/27 for a Senior Coordinator IT role. This on-site position provides and coordinates day-to-day IT support across hardware, software, and POS systems, helping ensure a smooth guest and employee experience at our mountain location.

You will train and mentor junior PC Techs, manage tickets, assist with procurement, and maintain SOPs while upholding safety and company values.

Qualifications

• Positive, enthusiastic, and friendly.
• Problem-solving mindset with willingness to learn.
• Experience with enterprise IT support.
• Ability to ski or snowboard at intermediate level, or willingness to learn.
• Valid US driver’s license.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide end-user IT support and troubleshoot hardware and software.
• Maintain and update documentation and SOPs.
• Mentor junior PC Techs.
• Assist with procurement and relocation of IT equipment.
• Support POS and front-end systems and ensure guest experience.

Skills

IT support

Customer service

Documentation

Mentoring

Tools

Windows OS

POS systems

Ticketing system

SOP creation

Job description

Vail Resorts in Stowe, VT is hiring for Winter 2026/27 for a Senior Coordinator IT role. This on-site position provides and coordinates day-to-day IT support across hardware, software, and POS systems, helping ensure a smooth guest and employee experience at our mountain location.

You will train and mentor junior PC Techs, manage tickets, assist with procurement, and maintain SOPs while upholding safety and company values.