Seasonal Inbound Customer Service Representative

ACC Premiere, LLC.; Dubuque (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in customer service is hiring for remote positions in Dubuque, IA. Candidates will provide support through phone, social media, live-chat, and email. The role emphasizes customer interaction and requires excellent communication skills. Competitive benefits include health insurance, 401(k), and paid time off, ensuring a supportive work environment.

Benefits

Health, dental, vision, and life insurance

401(k)

Paid time off

Employee assistance program

Qualifications

• Experience in customer service roles necessary.
• Strong written and oral communication skills in English required.
• Ability to navigate online systems efficiently.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Document and update customer records based on interactions.
• Troubleshoot and resolve issues and concerns.

Skills

Communication

Customer service

Problem solving

Education

High School

Tools

PC operation

Job description

Job Details

Level: Experienced

Job Location: Dubuque Office - Dubuque, IA

Education Level: High School

Salary Range: $11.50 - $11.50 Hourly

Description

Are you passionate about delivering exceptional service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail and customer service, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX, WV, and WY!

Pay rate: $11.50/hour

RESPONSIBILITIES:

• Handle customer inquiries via phone, email, and chat; some outbound calls/emails required
• Provide information about products and processes
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information

Requirements Include:

• Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
• Experience in an environment in which customer interaction is required
• Excellent oral and written communication skills in English
• Enjoys working on a team

Training:

• Product training
• Systems training
• On-the-job training
• 100% attendance required

Home Environment and Workspace:

• Dedicated home office workspace, preferably a separate room with its own door
• Ability to hardwire internet, plug directly into your router
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
• You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Benefits

• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Employee assistance program

Job Type: Full-time

Pay: $11.50 per hour

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work Location:

• Remote

Ready to make a difference? Apply today and join a team that values your skills and contributions!

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Qualifications