Customer Service Representative

Third Party CS; Santa Ana (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service organization is seeking a customer service representative responsible for addressing client inquiries, providing product information, and ensuring positive customer experiences. Candidates should possess strong communication skills and prior experience in customer support roles. Opportunities for remote work are available, along with excellent benefits including health insurance, a retirement plan, and possibilities for upward mobility.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support, client services, or sales.
• Excellent communication skills over the phone and online.
• Basic computer skills required.

Responsibilities

• Answer client inquiries and provide product information.
• Manage incoming calls, emails, and chats efficiently.
• Record and organize customer interactions effectively.

Skills

Excellent customer care

Ability to assess needs

Excellent communication

Customer-focused

Time management

Multitasking

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)