Seasonal Ice Rink Operations Associate

The Sports Facilities Companies; New York (NY); On-site; USD 28,000 - 30,000; Part time

Job summary

The Sports Facilities Companies seek an Operations Team Member for the Davis Center at the Harlem Meer in New York, NY. You will help maintain a fun, safe ice rink environment and provide excellent guest service to visitors of all ages.

Responsibilities include setup/teardown, enforcing policies, assisting during events, monitoring ice safety, and handling incidents with the General Manager or on-site supervisors. Seasonal, non-exempt role.

Qualifications

• Experience in customer service, leadership, and organization.
• Ability to work with a wide variety of ages from preschool through adult.
• Excellent communication skills, both verbal and written.
• Detail-oriented with strong organizational and multitasking abilities.
• Prior ice arena or event operations experience preferred.

Responsibilities

• Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Knowledgeable about the facility, prices, services, promotions, and Provide courteous and friendly service and directions to all guests and staff as needed
• Know and enforce the facility's policies, procedures, and rules
• Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
• Ensure games start on time and are scored accurately as assigned
• Assist in the day-to-day operations of the venue, ensuring everything runs smoothly and safely on a regular basis including making sure all facility areas including the ice surface are clean, safe, and guest-ready
• Assist with emergency situations as needed
• Assist skaters with the use of appropriate gear such as helmets and skates including beginners requiring guidance or individuals who have fallen and need assistance getting up
• Actively monitor the ice and educate skaters about safety guidelines and rink rules while encouraging compliance to maintain a safe environment for all patrons
• Communicate issues, relevant updates, and report all incidents, accidents, injuries, and altercations to General Manager, AGM, or MOD
• Assist other team members or functional areas as necessary
• Complete special projects, daily assignments, and other duties as directed by management

Skills

Customer service

Leadership

Organization

Communication

Multitasking

Job description

The Sports Facilities Companies seek an Operations Team Member for the Davis Center at the Harlem Meer in New York, NY. You will help maintain a fun, safe ice rink environment and provide excellent guest service to visitors of all ages.

Responsibilities include setup/teardown, enforcing policies, assisting during events, monitoring ice safety, and handling incidents with the General Manager or on-site supervisors. Seasonal, non-exempt role.