Ice Rink Operations & Guest Service Manager

SPS; New York (NY); On-site; USD 47,678 - 49,662; Full time

Benefits offered by this job

Career growth

Comprehensive benefits

Learning and development opportunities

Job summary

SPS is seeking an Ice Rink Client Service Manager in New York. The role involves overseeing all daily rink operations while ensuring a safe and welcoming environment for guests and staff. The manager will handle staffing, operational readiness, and compliance with policies.

Applicants should have at least 5 years of management experience in hospitality or facility operations. A competitive compensation range of $34.61 - $36.05 per hour is offered, along with comprehensive benefits and career development opportunities.

Qualifications

• Minimum 5 years of management experience in hospitality or operations.
• Experience managing large teams in a fast-paced environment.
• Strong background in scheduling and payroll administration.

Responsibilities

• Oversee daily rink operations and ensure compliance with safety standards.
• Manage hiring, onboarding, and performance evaluations.
• Develop and manage weekly staffing schedules aligned with business needs.

Skills

Management experience

Leadership

Conflict resolution

Scheduling

Communication

Tools

Microsoft Office

Payroll platforms

Scheduling systems

Job description

SPS is seeking an Ice Rink Client Service Manager in New York. The role involves overseeing all daily rink operations while ensuring a safe and welcoming environment for guests and staff. The manager will handle staffing, operational readiness, and compliance with policies.

Applicants should have at least 5 years of management experience in hospitality or facility operations. A competitive compensation range of $34.61 - $36.05 per hour is offered, along with comprehensive benefits and career development opportunities.