Seasonal Holiday Retail Lead: Manage & Delight Guests

Shop Fox Valley Mall; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Same-day pay options

Employee Referral Program

Flexible scheduling

Exclusive Holiday Perks for You & Your

One free visit with Santa, 10 photo|印

Job summary

Cherry Hill Programs is hiring a Seasonal Holiday Retail Assistant Manager to support a busy holiday photo operation. You will help lead a seasonal team, drive guest service, and ensure smooth daily photo operations at our Aurora, IL location.

You’ll work closely with the Local Manager to hire, schedule, train, and coach staff, while delivering memorable Santa experiences and high-quality photo products for families. This role emphasizes teamwork and flexible weekend/evening hours.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash handling/ sales transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures
• Capture photos and help guests choose memorable souvenirs to take home
• Photography experience not required
• Resolve customer concerns and service issues to support a positive guest experience
• Lead by example and reinforce procedures set by senior management
• Troubleshoot technical issues and elevate to IT or Local Management as needed
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks
• Perform other duties as assigned

Skills

Leadership

Team management

Communication

Cash handling

Scheduling

Education

High school diploma or equivalent

Job description

Cherry Hill Programs is hiring a Seasonal Holiday Retail Assistant Manager to support a busy holiday photo operation. You will help lead a seasonal team, drive guest service, and ensure smooth daily photo operations at our Aurora, IL location.

You’ll work closely with the Local Manager to hire, schedule, train, and coach staff, while delivering memorable Santa experiences and high-quality photo products for families. This role emphasizes teamwork and flexible weekend/evening hours.