Seasonal Holiday Guest Experience Manager

Cherry Hill Programs; Salem (NH); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Same day pay options

Employee Referral Program

Opportunities beyond the season

Exclusive Holiday Perks for You & Your

Family

Job summary

Cherry Hill Programs is hiring a Seasonal Holiday Retail Manager for The Mall at Rockingham Park in Salem, NH. You will lead a team delivering memorable Santa experiences, manage photo operations, drive sales, and ensure exceptional guest service during the holiday season.

This part-time role requires flexibility, strong leadership, and a focus on staffing, coaching, and guest satisfaction. You’ll work closely with venue partners to execute operations and uphold safety and quality standards.

Qualifications

• Must be at least 18 years old.
• Strong communication, organization, and time management.
• Ability to lead a team, work independently, and make sound decisions.
• Availability for pre-season training and a flexible schedule including evenings, weekends, holidays, and peak retail periods.

Responsibilities

• Foster a positive, team‑focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Skills

Team leadership

Scheduling

Staffing

Coaching

Sales performance

Guest service

Problem solving

Communication

Time management

Decision making

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cherry Hill Programs is hiring a Seasonal Holiday Retail Manager for The Mall at Rockingham Park in Salem, NH. You will lead a team delivering memorable Santa experiences, manage photo operations, drive sales, and ensure exceptional guest service during the holiday season.

This part-time role requires flexibility, strong leadership, and a focus on staffing, coaching, and guest satisfaction. You’ll work closely with venue partners to execute operations and uphold safety and quality standards.