Guest Services: Lead Worker, Mackinac Island State Park Visitor’s Center

Mackinac; Michigan; On-site; USD 18,000 - 25,000; Full time

Job summary

Mackinac Island State Park Visitor’s Center seeks a Lead Worker to supervise Guest Services staff at Mackinac Island locations, ensuring excellent guest service and smooth daily operations.

The role includes managing schedules, cash handling, inventory coordination, and coordinating with the Sales Manager on store needs. This is a seasonal, on-site position requiring evening and weekend availability.

Qualifications

• High school graduate required.
• Ability to supervise people of all ages.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform simple bookkeeping procedures.
• Ability to operate basic office machinery such as calculators and computerized cash registers.
• Familiarity with computers is helpful but not required.
• Ability to maintain professional confidentiality.
• Ability to maintain composure during stressful situations.

Responsibilities

• Put visitors first by treating them as guests and serving their needs.
• Supervise Guest Services Representatives in the downtown locations with Lead Guest Services Representative oversight.
• Maintain the store's appearance by cleaning, straightening, and restocking.
• Coordinate with Sales Manager to keep inventories at par.
• Process inventory transfers and requests promptly.
• Perform duties of a Guest Service Representative at regular sales areas as needed.
• Handle cash register checkout and complete daily paperwork per site procedures.
• Assist with office tasks, direct calls, and direct visitors as needed per office policy.
• Support staff training for guest services.
• Other related duties as assigned.

Skills

Supervision

Communication skills

Bookkeeping

Office equipment

Computers familiarity

Confidentiality

Calm under pressure

Education

High school diploma

Tools

Cash registers

Calculators

Job description

Guest Services: Lead Worker, Mackinac Island State Park Visitor’s Center

Department: Marketing

Locations: Mackinac Island

Start/End Date: Early May into October

Pay Rate: Starting at $15.75/hr

Work Location and Schedule:

The workstation for this position is the Mackinac Island State Park Visitor’s Center on Mackinac Island, but may also include the Colonial Michilimackinac and Dousman’s Mill Visitor’s Centers in Mackinaw City. Work location may change during the season. A normal work schedule is 32-40 hours per week, although hours, days and weeks worked may vary. The employee must be able to work evenings, holidays, and/or weekends, as park needs dictate.

Responsibilities:

• Put our visitors first by treating them as respected guests and serving their needs.
• Supervise Guest Services Representatives in the downtown locations in conjunction with the Lead Guest Services Representative.
• Maintain the physical appearance of the store by cleaning, straightening, and restocking.
• Keep in direct contact with Sales Manager to make sure inventories are at par.
• Fill out inventory transfers and requests in a timely manner.
• Perform the duties and responsibilities of a Guest Service Representative at regular sales areas as needed.
• Perform cash register checkout at the end of the day and complete the daily paperwork as outlined in the established procedures for each site.
• Perform office activities as needed, receive and direct phone calls, receive and direct visitors to requested destinations, and implement all office procedures as outlined in the office procedure policy.
• Assist Guest Services Representatives with problems arising with computerized cash registers, coupons, group tours and visitor related issues, as needed.
• Assist the Sales Assistant with the training of guest services staff.
• Other related duties as assigned.

Requirements:

• High school graduate.
• Ability to supervise people of all ages.
• Familiarity with computers is helpful but not required.
• Ability to communicate effectively both verbally and in writing (ability to read and write).
• Ability to perform simple bookkeeping procedures.
• Ability to operate basic office machinery such as calculators, and computerized cash registers.
• Ability to maintain professional confidentiality.
• Ability to maintain composure during stressful situations.
• Due to the supervisory nature of this position, the Lead Worker will normally work 32-40 hours per week, which will include Saturday and/or Sunday.

Physical Requirements:

Stretching and bending are moves commonly made throughout the day by employees in this position. The employee must have the ability to do the following activities, with or without reasonable accommodation: frequent lifting, carrying, transporting, loading and unloading of up to 35 lbs., walking long distances and up steep inclines in all weather conditions, frequent twisting, bending, stooping, reaching and grasping, sitting and/or standing for long periods of time, and the ability to utilize ferry boat transportation to and from Mackinac Island.

Supervision:

In conjunction with the Sales Assistant, this position directly supervises Guest Services Representatives at the Mackinac Island State Park location the Lead Worker is scheduled to work. This position will report to the Sales Assistant under the direction of the Sales Manager. The Chief of Accounting will supervise all accounting procedures and office activities.

General Position Information:

This is a temporary seasonal at-will position which serves at the will of the employer and does not include recall rights or benefits (other than those mandated by governmental laws). This position will expire at the time employment is ended for the season and the employee does not have recall rights to this or any other MSHP position in the future. Specifically, the park is under no obligation to hire the individual in subsequent seasons. The number of weeks and hours worked may vary as park needs dictate. Additional information will be provided upon employment.

Due to the high volume of applications, only those applicants invited to interview will be contacted.