Seasonal Guest Experience Associate – Evening Shifts

Billy Graham Evangelistic Association Limited; Charlotte (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

The Billy Graham Evangelistic Association Library in Charlotte, NC is seeking a Seasonal Guest Check-In Associate to greet guests, verify reservations, and process check-ins using the POS system during Christmas at the Library. The role runs December 1–December 23 with evening shifts Monday through Saturday, often extending to 10:00 p.m.

Responsibilities include handling check-in equipment, selling activity vouchers, and assisting guests while maintaining exemplary hospitality and

Qualifications

• High School diploma preferred or equivalent work experience required.
• Experience with, or ability to quickly learn, the POS system and reservation system.
• Ability to take initiative and complete tasks as required, ensuring the desired results are delivered.
• Strong commitment to delivering exceptional hospitality and excellence.
• Demonstrates strong verbal, written, and interpersonal communication skills.
• Requires the ability to track, manage, prioritize, and handle multiple tasks.
• Ability to work effectively as a supportive team member.

Responsibilities

• Welcomes guests upon arrival and provides a friendly, professional first impression.
• Provides support to the Ministry Support Coordinator by assisting with checking in guests who made reservations online to attend Christmas at the Library through the POS ticketing system.
• Operates check-in equipment and technology, including tablets, scanners, computers, and registration software.
• Performs sales for activities, such as carriage rides and dairy bar vouchers.
• Assists with setting up and breaking down check-in stations, including organizing supplies, signage, and Christmas at the Library materials.
• Offers assistance, guidance, and support to guests visiting the Library.
• Provides support in troubleshooting when the Ministry Support Coordinator is unavailable.

Skills

Hospitality

Verbal and written communication

Interpersonal skills

Team player

Initiative and problem solving

Education

High School diploma or equivalent

Tools

POS system

Reservation system

Job description

The Billy Graham Evangelistic Association Library in Charlotte, NC is seeking a Seasonal Guest Check-In Associate to greet guests, verify reservations, and process check-ins using the POS system during Christmas at the Library. The role runs December 1–December 23 with evening shifts Monday through Saturday, often extending to 10:00 p.m.

Responsibilities include handling check-in equipment, selling activity vouchers, and assisting guests while maintaining exemplary hospitality and