Seasonal Grain Customer Service Specialist

Central-Valley-Ag-Cooperative; Waco (NE); On-site; USD 17,000 - 25,000; Full time

Job summary

Central Valley Ag is seeking a Seasonal Customer Service Specialist in Waco, NE. The role supports grain operations during harvest, weighing and grading grain, handling billing, and assisting customers daily.

You will interact with customers and producers, manage records, and learn CVA products and credit policies. This seasonal position runs mid-September through December, with overtime in peak periods and a harvest-focused schedule.

Qualifications

• High School diploma or GED required.
• Strong customer service mindset with professional communication.
• Detail-oriented work with consistency and follow-through.
• Fundamental accounting and math skills: billing, cash handling, reconciliations.
• Ability to plan, prioritize, and manage multiple tasks in a structured environment.
• Strong problem-solving skills using logic and practical reasoning.
• Proficiency with basic computer applications and ability to learn new systems quickly.
• Team-oriented approach across departments.
• High ethical standards—your word is your bond.
• Commitment to safety in daily work.

Responsibilities

• Accurately weigh and grade inbound and outbound grain.
• Perform billing for agronomy products and services.
• Receive, enter, and reconcile accounts receivable; balance cash drawers and payable statements.
• Look up grain prices, provide cash bid quotes, and verify customer contracts.
• Record company transfers and assist with monthly inventories and variance reconciliation.
• Provide high-quality customer service via phone, email, and face-to-face interactions.
• Serve as a liaison between customers and management to support a positive customer experience.
• Analyze customer questions or complaints and help deliver practical, timely resolutions.
• Maintain organized filing systems and assist with internal and external mailings.
• Assist with general office upkeep and cleaning as needed.
• Develop and maintain working knowledge of CVA products, services, and credit policies.
• Uphold all Central Valley Ag policies with a strong focus on safety and ethics.
• Participate in safety training and actively promote a safe work environment.
• Support special projects and perform other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Billing

Cash handling

Reconciliations

Multi-tasking

Problem solving

Computer literacy

Teamwork

Ethical standards

Safety awareness

Education

High School diploma or GED

Job description

Central Valley Ag is seeking a Seasonal Customer Service Specialist in Waco, NE. The role supports grain operations during harvest, weighing and grading grain, handling billing, and assisting customers daily.

You will interact with customers and producers, manage records, and learn CVA products and credit policies. This seasonal position runs mid-September through December, with overtime in peak periods and a harvest-focused schedule.