Seasonal Game Guide (Westfield South Center)

The Escape Game, LLC; Southcenter Mall (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Escape Game, LLC is seeking Seasonal Game Guides at Westfield South Center in Tukwila, WA. You will welcome guests, explain the escape rooms, monitor progress, and ensure every guest enjoys a five-star experience.

You will work nights, weekends and holidays, with physical duties including cleaning, resetting rooms, and handling game components. Strong communication and teamwork are essential to create memorable adventures.

Qualifications

• Flexible availability, including nights, weekends and holidays.
• Excellent communication when engaging guests.
• Ability to explain games clearly and energize groups.
• Ability to reset games quickly and accurately.

Responsibilities

• Lead groups of 2–12 guests with upbeat conversation.
• Explain The Escape Game experiences and products to guests.
• Operate Game Guide software and HMI to monitor progress.
• Reset and restock games; clean facilities; complete reports.

Skills

Guest service

Communication skills

Team leadership

Flexible availability

Tools

Game Guide software

HMI tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Game Guide (Westfield South Center)

Management Seasonal Seattle South, Tukwila, WA, US

2 days ago Requisition ID: 1917

We are located in Westfield South Center! Copy & paste the link below to learn more about our company and the open position!

Game Guides are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.