Seasonal Game Guide: Guest Experience Lead (Nights/Weekends)

The Escape Game, LLC; Roseville (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, LLC in Roseville, CA is seeking a Seasonal Game Guide who will greet guests, lead groups of 2-12, and explain our games with enthusiasm. This role starts in Nov/Dec and ends by mid-January, with shifts that include nights, weekends, and holidays.

You will maintain game components, reset rooms, restock supplies, and resolve guest concerns to ensure a five-star experience. Previous hospitality or guest service experience is helpful; training will cover game operation and safety.

Qualifications

• Flexible availability including nights, weekends and/or holidays.
• Ability to perform physical tasks such as cleaning, lifting up to 40 lbs and minor repairs.
• Excellent communication with guests and teammates.
• Adherence to uniform standards and safety procedures.

Responsibilities

• Lead groups of 2–12 in friendly conversation and provide five-star guest service.
• Explain TEG games and products enthusiastically and accurately.
• Monitor games using Game Guide software and operate our HMI.
• Reset games on schedule, using setup sheets and adjusting components as needed.
• Clean games and facility, restock inventory, and complete required reports.
• Resolve service issues promptly and graciously to ensure guest satisfaction.

Job description

The Escape Game, LLC in Roseville, CA is seeking a Seasonal Game Guide who will greet guests, lead groups of 2-12, and explain our games with enthusiasm. This role starts in Nov/Dec and ends by mid-January, with shifts that include nights, weekends, and holidays.

You will maintain game components, reset rooms, restock supplies, and resolve guest concerns to ensure a five-star experience. Previous hospitality or guest service experience is helpful; training will cover game operation and safety.