Seasonal Game Day Usher & Ticket Taker

Syracuse University; City of Syracuse (NY); On-site; USD 19,000 - 30,000; Part time

Job summary

Syracuse University is seeking Temporary Game Day Ushers and Ticket Takers to support Dome events during the 2026-2027 season (June 2026–May 2027). Join a service‑oriented team that enhances guest experiences at SU Football, Basketball games, and major events such as Monster Jam and concerts.

Responsibilities include guiding guests to seats, scanning tickets, monitoring crowd flow, and assisting in safe evacuations.

Qualifications

• The right candidate is outgoing, polite, friendly, assertive, and detail oriented.
• Previous customer service experience is required.
• Willing and able to actively engage Guests in difficult, high-pressure situations while remaining calm and professional.

Responsibilities

• Professionally assist guests with determining seat location, escort guests to seat location if required.
• Provide assistance, and monitor guests in each section to ensure the safety of guests.
• Observe and report matters of concern to Area Supervisor.
• Ushers are expected to interact with guests, and be able to provide assistance to anyone that might require it, whether it is finding their seat location, trouble with other guests, or directions in and around the stadium.
• Excellent customer service skills are required.
• Aid in the direction of orderly evacuation of the building if required.
• Greet guest as they present their ticket for the game.
• Scan each ticket with hand held Ticket Scanners as guests enter the stadium, assuring they have a valid ticket.
• Verify that the ticket scanner displays the appropriate message that signals the patron has the proper ticket.
• Monitor & Assist with crowd flow as guests enter and exit the facility.
• Aid in the direction of orderly evacuation of the building if required.

Job description

Syracuse University is seeking Temporary Game Day Ushers and Ticket Takers to support Dome events during the 2026-2027 season (June 2026–May 2027). Join a service‑oriented team that enhances guest experiences at SU Football, Basketball games, and major events such as Monster Jam and concerts.

Responsibilities include guiding guests to seats, scanning tickets, monitoring crowd flow, and assisting in safe evacuations.