Seasonal Fulfillment & Customer Service Associate

Kohl's; Champaign (IL); On-site; USD 42,705,600 - 61,992,000; Full time

Benefits offered by this job

Health & Vision Insurance

401(k) plan

Employee discount

Job summary

Kohl's in Champaign, IL is hiring for a customer service and store operations role. You will process freight, stock the floor, and assist omni-channel fulfillment while delivering a consistent shopping experience.

Responsibilities include greeting customers, supporting POS and service teams, and upholding Kohl’s brand standards. Flexible schedule and no prior retail experience required, with opportunities to grow within the company.

Qualifications

• Excellent customer service skills and ability to multi‑task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell‑through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point‑of‑sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Flexible schedule

Job description

Kohl's in Champaign, IL is hiring for a customer service and store operations role. You will process freight, stock the floor, and assist omni-channel fulfillment while delivering a consistent shopping experience.

Responsibilities include greeting customers, supporting POS and service teams, and upholding Kohl’s brand standards. Flexible schedule and no prior retail experience required, with opportunities to grow within the company.