Seasonal Front Desk Agent: Guest Experience & Sales

DeKalb Health; Alta (WY); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Targhee Resort in Alta, WY seeks a Front Desk Agent to greet lodging guests, assist with check-ins/outs, and ensure an exceptional experience. The role requires strong customer service, computer skills, and the ability to multitask in a fast-paced hospitality environment.

As a Targhee ambassador, you will engage guests, manage walk-in reservations, and sell resort products and services, including lift tickets and upgrades, while balancing transactions accurately.

Qualifications

• High school diploma or equivalent required.
• Previous guest service or hospitality experience preferred.
• Experience with lodging software systems preferred.

Responsibilities

• Welcome guests and check them in and out using lodging management software.
• Create and manage walk-in reservations and assist guests with booking lodging when available.
• Perform daily in-house guest audits and reporting tasks.
• Answer incoming phone calls, provide information, and direct calls appropriately.
• Provide exceptional customer service by assisting guests, resolving concerns, or escalating issues.
• Sell resort products and services including lift tickets, activities, sundry items, and room upgrades.
• Process retail purchases and activity sales using the resort’s point-of-sale system.
• Accurately balance monetary transactions and explain guest folios or receipts when needed.
• Work collaboratively with other resort departments to ensure a seamless guest experience.
• Maintain a clean and organized front desk, retail area, and lobby space.
• Maintain flexibility with scheduling, including weekends, holidays, day/evening shifts, and possible overnight coverage.
• Perform other duties as assigned by supervisors.

Skills

Customer service

Computer skills

Cash handling

Problem solving

Communication skills

Education

High school diploma or equivalent

Tools

Agilysys Versa

Inntopia

Expedia

Microsoft Office

Job description

Grand Targhee Resort in Alta, WY seeks a Front Desk Agent to greet lodging guests, assist with check-ins/outs, and ensure an exceptional experience. The role requires strong customer service, computer skills, and the ability to multitask in a fast-paced hospitality environment.

As a Targhee ambassador, you will engage guests, manage walk-in reservations, and sell resort products and services, including lift tickets and upgrades, while balancing transactions accurately.