Resort Guest Services & Ticketing Associate

DeKalb Health; Alta (WY); On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Targhee Resort in Alta, WY is seeking a Guest Services Representative to be the first contact for guests, sharing information and selling resort activities, tickets, and passes. You will work with other departments to ensure an exceptional guest experience and act as a Targhee ambassador in every interaction.

Responsibilities include conducting ticket and activity sales, creating reservations, checking guests in for activities, handling customer concerns, and maintaining knowledge of

Qualifications

• High school diploma or GED required.
• Prior guest service experience preferred.
• Experience with computers (sales/databases, Word, and Excel) preferred.

Responsibilities

• Conduct ticket, pass, and activity sales.
• Create reservations for all resort and some offsite activities.
• Checking guests in for their reserved activities.
• Provide customer service and resolve guest concerns.
• Maintain extensive knowledge of resort activities/information and share information to visiting guests.
• Cross sell other resort products.
• Balance POS system.
• Some job sharing may be required.

Skills

Customer service

Sales

Cashiering

Computer skills

English proficiency

Spanish helpful

Education

High school diploma or GED

Tools

POS system

Excel

Word

Job description

Grand Targhee Resort in Alta, WY is seeking a Guest Services Representative to be the first contact for guests, sharing information and selling resort activities, tickets, and passes. You will work with other departments to ensure an exceptional guest experience and act as a Targhee ambassador in every interaction.

Responsibilities include conducting ticket and activity sales, creating reservations, checking guests in for activities, handling customer concerns, and maintaining knowledge of