Seasonal Front Desk Agent — Elevate Guest Experiences

Drummondisland; Michigan; On-site; USD 18,000 - 27,000; Full time

Job summary

Drummond Island Resort is seeking a Front Desk Agent for a seasonal role on Drummond Island, MI. The position handles guest check-in/check-out, reservations, and guest inquiries while promoting resort amenities and services.

You will coordinate with housekeeping and other departments to ensure exceptional guest experiences. The role emphasizes hospitality, organization, and professional communication, with opportunities to assist guests in planning activities such as golf, dining, and island

Qualifications

• High School Diploma or GED.
• Strong verbal and written communication skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Basic computer proficiency including Microsoft Office, email, and internet applications.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a warm, friendly, and professional demeanor.
• Perform all guest check-in and check-out procedures accurately and efficiently.
• Register guests, verify identification and payment information, and assign accommodations.
• Respond promptly and professionally to guest requests, questions, and concerns.
• Resolve guest issues and upscale concerns appropriately when necessary.
• Provide personalized recommendations for resort activities, dining, local attractions, and island experiences.
• Maintain accurate guest accounts and payment information.
• Process reservations via phone, email, online channels, and walk-ins.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Computer basics

Education

High School Diploma or GED

Tools

Infor HMS

Opera

Hilton OnQ

Job description

Drummond Island Resort is seeking a Front Desk Agent for a seasonal role on Drummond Island, MI. The position handles guest check-in/check-out, reservations, and guest inquiries while promoting resort amenities and services.

You will coordinate with housekeeping and other departments to ensure exceptional guest experiences. The role emphasizes hospitality, organization, and professional communication, with opportunities to assist guests in planning activities such as golf, dining, and island