SEASONAL - Front Desk Agent

Noble House Hotels & Resorts; Seattle (WA); On-site; USD 32,000 - 45,000; Part time

Benefits offered by this job

Insurance package

Retirement plan

Paid time off

Uniform provided

Complimentary meal

Bus pass reimbursement

Travel discounts

Job summary

The Edgewater Hotel, part of Noble House Hotels & Resorts, seeks a Front Desk Agent in Seattle for the seasonal, part-time shift. Responsibilities include guest check-in/out, handling payments, and coordinating requests with other departments to ensure seamless stays.

Requires customer service experience and basic computer skills; Springer Miller knowledge is a plus. Weekend/holiday PM shifts are common during the 5/1–9/1 season.

Qualifications

• Must have customer service experience and computer skills.
• Personable and professional phone demeanor and clear enunciation.
• Hotel experience with a similar property is preferred.
• Springer Miller knowledge a plus!

Responsibilities

• Provide excellent guest service and problem resolution to AAA Four Diamond standards.
• Check guests in and out.
• Follow checklists, run reports, handle cash and other payments, make reservations for walk ins.
• Effectively communicate guest requests to other departments, and resolve guest issues promptly with a positive outcome.

Skills

customer service

computer skills

phone demeanor

Tools

Springer Miller

Job description

Job Description

The Edgewater Hotel is seeking a Front Desk Agent to join our team! The Front Desk Agent's duties will include (but not limited to):

• Provide excellent guest service and problem resolution to AAA Four Diamond standards.
• Check guests in and out.
• Follow checklists, run reports, handle cash and other payments, make reservations for walk ins.
• Effectively communicate guest requests to other departments, and resolve guest issues promptly with a positive outcome.

Job Type

Part-time

Schedule

Shifts are as early as 6 am and end as late as 10 pm. This position will require mostly PM shifts, including weekends and holidays. *This is a seasonal position of expected dates being 5/1 to 9/1. Subject to change*

Rate of Pay

$28.50-28.50 per hour

What We Offer

• $50 Insurance Package - Medical/Dental/Vision individual and family coverage
• Retirement plan
• Paid days off - holidays/personal/vacation/sick
• Valet Parking - reduced rate
• Uniform Provided with complimentary dry cleaning
• Complimentary Meal with paid breaks
• Bus Pass Reimbursement Program - 50% of bus and ferry transportation reimbursed
• Travel Discounts - Hotel and Restaurant discounts for you & your friends/family all over the country.
• Recognition Programs, such as gift cards, incentives, and career growth opportunities.

Our Culture

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our associates. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. In fact, having fun is so important to us that it is included in our corporate core values statement.

About Us

Originally built for the 1962 World's Fair, The Edgewater Hotel has marked its place in history as the host to many famous names in the music scene from The Beatles to Blondie. Embraced by Elliott Bay, The Edgewater stands watch over the Olympic Mountains and Seattle skyline. Practically floating on water, the hotel boasts an authentic Pacific Northwest experience including aluminum exteriors, natural wood interiors and river-rock fireplaces. This classic landmark is defined through its culture and distinctive atmosphere.

Requirements

• Must have customer service experience and computer skills.
• Personable and professional phone demeanor and clear enunciation.
• Hotel experience with a similar property is preferred.
• Springer Miller knowledge a plus!

Salary Description

28.50/hr

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.