Seasonal Freight and Customer Service Associate

FashionUnited; Mechanicsburg (Cumberland County); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Kohl's store is looking for a highly customer-focused associate to support operations and omni‑channel fulfillment. You will receive and process products, unload truck shipments, replenish the floor, and assist customers with products and services.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. A flexible schedule including days, nights, weekends and holidays is expected, with emphasis on teamwork and safety.

Qualifications

• Excellent customer service and ability to multi-task.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: client facing retail or service industry experience.

Responsibilities

• Receive and process product including unloading truck shipments.
• Execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgement and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned.

Skills

Customer service

Multi-tasking

Communication

Age 16+

Flexible scheduling

Job description

Kohl's store is looking for a highly customer-focused associate to support operations and omni‑channel fulfillment. You will receive and process products, unload truck shipments, replenish the floor, and assist customers with products and services.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. A flexible schedule including days, nights, weekends and holidays is expected, with emphasis on teamwork and safety.