Seasonal Freight & Customer Service Associate

FashionUnited; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kohl's is seeking an associate to deliver excellent customer service and support store operations. You will process freight, replenish stock, and fulfill omni-channel orders while maintaining brand standards.

You will greet customers, assist with products, participate in training, and uphold integrity and teamwork in a fast-paced retail environment with flexible hours including weekends. You will support point-of-sale activities and help achieve store goals, ensuring safe procedures and

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Client facing retail or service industry experience (preferred).

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Customer service

Multi-tasking

Communication skills

Age 16+

Flexible schedule

Retail experience (preferred)

Job description

Kohl's is seeking an associate to deliver excellent customer service and support store operations. You will process freight, replenish stock, and fulfill omni-channel orders while maintaining brand standards.

You will greet customers, assist with products, participate in training, and uphold integrity and teamwork in a fast-paced retail environment with flexible hours including weekends. You will support point-of-sale activities and help achieve store goals, ensuring safe procedures and