Seasonal Field Benefits Counselor

Aon; New Jersey; On-site; Full time

Job summary

A leading company in Health & Benefits is looking for a Seasonal Field Benefits Counselor to empower clients by delivering effective enrollment solutions. This role involves face-to-face interaction with clients, requiring travel across various states. Successful candidates will need strong customer service skills and the ability to manage a flexible work schedule. Join Aon to grow within an innovative and diverse workplace that values well-being and work-life balance.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working styles

Qualifications

• Experience in customer service and/or sales experience in person or over the phone.
• Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy.
• Ability to work flexible hours, including on-call overnight shifts.

Responsibilities

• Enroll clients face-to-face at their job site across various states.
• Assist employees with understanding their medical and voluntary benefit elections.
• Maintain professional demeanor and adhere to all work and break schedules.

Skills

Customer Service

Communication

Flexibility

Education

High school diploma or equivalent

College degree preferred

Job description

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Aon Is Looking For Field Benefits Enrollment Counselors

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group. As a Field Benefits Enrollment Counselor you will report directly to the Enrollment Manager and will enroll clients face to face at their jobsite. *This role will require travel across various states within the US*

A Seasonal Benefit Enrollment Counselor

Job Responsibilities

• Enrollment Counselors will work in person with our clients in a variety of states across the US, completing face to face benefit enrollments.
• Our Counselors assist employees with understanding and making their medical and voluntary benefit elections. There is no sales required in this position.
• Counselor duties include entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.
• Elevate the benefit knowledge and enrollment experience of the nation’s workforce.
• Proficient in the benefit enrollment cases which have been assigned.
• Ability to communicate and enroll multiple cases.
• Explain and enroll employees in core benefits.
• Explain and enroll employees in voluntary benefits.
• Polite and courteous to all customers and staff. Maintain a professional demeanor at all times.
• Adhere to all work and break schedules.
• Required to work virtual flexible schedules (day or evening), based upon workload and client requirements.
• Communicate information thoroughly and perform work completely and accurately.
• Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
• Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
• Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed.
• Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
• Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.
• Performs all other related and compatible duties as assigned.
• Regular and predictable attendance required
• Required to attend virtual orientation training and specific case training.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
  
  

You Bring Knowledge and Expertise

Required Experience

• Experience in Customer Service and/or sales experience in person and/or over the phone.
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
• Ability to work in a team environment.
• Ability to work a flexible hours which could include on call overnight
• Ability to travel/be on the road for days to weeks at a time
  
  

Preferred Experience

• 3 + years of experience in Customer Service and/or sales experience in person and/or over the phone.
• Specialized background in HR, and benefit plans
• Bi-lingual Spanish
  
  

Salary range or hourly pay range for the position

• The hourly pay range for this position is [$23.75 to $30] per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is not eligible to participate in one of Aon’s annual incentive plans
  
  

Education

• High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

2561442

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Administrative, and Customer Service

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