Commercial Senior Auto Claims Adjuster- Remote

AAA - CSAA Insurance Group; United States; Remote; Full time

Job summary

A leading commercial insurance company is seeking a Commercial Senior Auto Claims Adjuster to handle claims for commercial accounts and personal lines. The role includes managing claims, negotiating settlements, and ensuring compliance with relevant guidelines. Ideal candidates will have prior adjusting experience and customer service skills, with opportunities for training and flexibility in work hours.

Benefits

401(k) with company match

Performance bonus

Paid training

Qualifications

• 2+ years of customer service experience in a virtual environment.
• 1-2+ years of auto or commercial adjusting experience required.
• Must hold an Adjuster license for applicable states.

Responsibilities

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Document claim files and communicate with all parties involved.

Skills

Empathy

Adaptability

Time Management

Organization

Interpersonal skills

Computer navigation skills

Education

High School Diploma/GED

Adjuster license

Job description

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Job Title

Commercial Senior Auto Claims Adjuster- Remote

Requisition Number

R7238 Commercial Senior Auto Claims Adjuster- Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Arizona - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües!

Your role:

Our Commercial Senior Auto Claims Adjusters’ responsibilities include handling non-injury claims for commercial accounts and personal lines non-standard products.

Your work:

• Manage a large inventory of claims ranging from minor to moderate complexity.

• Answer inbound calls, open claims, acquire loss details from all involved parties and:

• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare, commercial GIG economy and/or personal lines non-standard products.

• Explain policy, coverage, and appropriate course of action.

• Arrange and pay repair, rental, towing, total losses and negotiate storage.

• Document claim files, send correspondence, and communicate with all parties involved.

• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Training Schedule:

• Paid virtual training starts on August 18th and consists of a combination of classroom and hands on training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

Required Experience, Education and Skills:

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.

• 1-2+ years of auto or commercial adjusting/liability experience required.

• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you?

• 3+ years of prior claims adjusting experience preferred.

• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.

• Bilingual a plus.

• Empathy, Adaptability, Time Management, Organization.

• Flexibility to support Pacific Time operating hours of 5:30am to 7:00pm. Ability to support weekend shifts as needed. Flexibility to work common shifts of 9:00am-6:00pm or 10:00am-7:00pm in most time zones.

• Capability to complete training and perform the job in a remote setting as required.

• Strong computer navigation skills.

• Outstanding interpersonal skills.

• Ability to handle several tasks simultaneously.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE i n a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: careers.mobilitasinsurance.com.

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please [e-mail].

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. CSAA Insurance Group/Mobilitas is an equal opportunity employer.

We have a location-based compensation structure. Salaries are calculated based on county of residence. The full hourly rate range across all states we hire in is: $24.75 - $30.29. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role. We will also disclose the hourly rate range based on your location.

Please note we are hiring for this role remotely anywhere in the United States except for Hawaii and Alaska.

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