Seasonal Field Benefit Counselor

Aon; Jacksonville (FL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Benefits package

401(k) savings plan

Paid holidays and sick leave

Job summary

Aon is seeking Seasonal Field Benefit Enrollment Counselors to enroll clients face to face at their jobsite across the United States, beginning in September 2026. Counselors will travel and work virtually in person with clients, assisting employees with understanding and electing core and voluntary benefits.

The role emphasizes accuracy in enrollment data entry and coordination with the Enrollment Manager. There is no sales component, and the position requires flexible schedules including day or

Qualifications

• Experience in customer service or sales, in person or over the phone.
• Ability to work in a fast-paced environment with accuracy.
• Bi-lingual Spanish preferred.

Responsibilities

• Enroll clients face to face at their jobsite across the US.
• Assist employees with understanding and electing core and voluntary benefits.
• Enter information into enrollment program and ensure accuracy of all forms.

Skills

Customer Service

Sales experience

Bilingual Spanish

Education

High school diploma or equivalent

College degree preferred

Job description

Aon Is Looking For Seasonal Field Benefit Enrollment Counselors

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group. As a Field Benefit Enrollment Counselor you will report directly to the Enrollment Manager and will enroll clients face to face at their jobsite beginning in September 2026.

*This role will require travel*

Job Responsibilities:

• Enrollment Counselors will work virtually on in person with our clients in a variety of states across the US, completing face to face benefit enrollments.
• Our Counselors assist employees with understanding and making their medical and voluntary benefit elections. There is no sales required in this position.
• Counselor duties include entering information accurately into the enrollment program, confirming information with the customer, and completing all authorizations and surveys.

• Elevate the benefit knowledge and enrollment experience of the nation's workforce.
• Proficient in the benefit enrollment cases which have been assigned.
• Ability to communicate and enroll multiple cases.
• Explain and enroll employees in core benefits.
• Explain and enroll employees in voluntary benefits.
• Polite and courteous to all customers and staff. Maintain a professional demeanor at all times.
• Adhere to all work and break schedules.
• Required to work virtual flexible schedules (day or evening), based upon workload and client requirements.
• Communicate information thoroughly and perform work completely and accurately.
• Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
• Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
• Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed.
• Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
• Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.
• Performs all other related and compatible duties as assigned.
• Regular and predictable attendance required

• Required to attend virtual orientation training and specific case training.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.

You Bring Knowledge and Expertise

Required Experience:

• Experience in Customer Service and/or sales experience in person and/or over the phone.
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
• Ability to work in a team environment.
• Ability to work a flexible hours which could include on call overnight
• Ability to travel/be on the road for days to weeks at a time

Preferred Experience:

• 3 + years of experience in Customer Service and/or sales experience in person and/or over the phone.
• Specialized background in HR, and benefit plans
• Bi-lingual Spanish

Salary range or hourly pay range for the position

• The hourly pay range for this position is [$23.75 to $30] per hour. This salary range is an estimate and the actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is not eligible to participate in one of Aon's annual incentive plans

Education:

• High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.

Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee's expense, critical illness insurance, 10 company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions. Eligibility for benefits are governed by the applicable plan documents and policies.