Per Diem Benefit Counselor - Onsite (US)

Centro Benefits Research; United States; Hybrid; USD 50,000 - 65,000; Full time

Job summary

Centro Benefits Research seeks a Benefits Counselor to educate employees on employer-sponsored insurance options, guiding enrollment, and ensuring accurate, privacy-compliant applications. The role supports on-site or remote work from a call center, with a flexible schedule and a focus on client education and enrollment.

The position emphasizes collaboration with account teams, professional conduct, and timely documentation, with opportunities for growth within a people-first, support-driven

Qualifications

• Knowledge of life, health, and voluntary insurance products.
• Strong communication to educate employees and explain options.
• Ability to manage schedules and maintain documentation accurately.
• Flexibility to work various shifts and adapt to changing priorities.
• Active state license in Life and Health Insurance.

Responsibilities

• Educate employees on benefit programs via face-to-face, phone, or web-based consultations.
• Assist employees with enrolling in selected programs through electronic platforms.
• Ensure applications are completed accurately and submitted in compliance with data privacy and security policies.

Skills

Insurance knowledge

Communication skills

Scheduling & documentation

Flexible shifts

Tools

Windows

Google apps

Job description

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized? The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.

Application for Onsite Per Diem Benefit Counselors - Several Locations Available**

Summary

Under the guidance of Enrollment Managers and Call Center Managers, the Per Diam Benefits Counselor is pivotal in educating client employees about their employer-sponsored insurance products. By utilizing fact-finding techniques and building rapport, the Benefits Counselor ensures employees are informed and empowered to choose the best-fit benefits solutions. This role requires close collaboration with Account Executives and Call Center Managers to meet client standards during consultations. Benefits Counselors will assist employees with enrollment activities and can work on-site or remotely from a call center. This position offers a flexible schedule and focuses on employee benefits education and enrollment. Benefits Counselors communicate available benefit options to eligible employees, providing guidance and support throughout the enrollment process.

Key Responsibilities

Employee Education and Enrollment

• Educate employees on available benefit programs via face-to-face, phone, or web-based consultations.
• Assist employees with enrolling in selected programs through electronic platforms.
• Ensure applications are completed accurately and submitted in compliance with data privacy and security policies.

Training and Collaboration

• Participate in case-specific, enrollment, product, and system training sessions.
• Collaborate with the Account Executive team to meet client standards.

Professional Conduct

• Maintain high standards of professionalism and confidentiality when handling sensitive information.
• Adhere to assigned schedules, including weekends, evenings, or overnight shifts.

Administrative Duties

• Document all activities accurately and in a timely manner.
• Attend meetings and training sessions (on-site or online) as required.
• Perform other administrative tasks as directed.

Requirements & Qualifications

As a Benefits Counselor, the following skills and attributes are essential:

• Strong knowledge of insurance products, including life, health, and voluntary benefits.
• Excellent communication skills to interpret employee needs and educate them on available options.
• Ability to manage schedules and maintain documentation with accuracy and timeliness.
• Flexibility to work various shifts and adapt to changing priorities.

Preferred Experience

• Minimum of 2 years of experience in benefits counseling or a related field.
• Demonstrated ability to work with individuals from diverse backgrounds.

Required Licensing And Technical Requirements

• Active state license in Life and Health Insurance.
• Ability to pass background checks and screenings.
• Access to a quiet, home-based work area with reliable internet for remote work.
• Proficiency in computer applications (Windows and Google-based programs).

Key Traits

• Professional, reliable, and detail-oriented.
• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-oriented environment.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the team!