Seasonal Fan Experience Specialist

Rally House; Massachusetts; On-site; USD 21,000 - 24,000; Full time

Job summary

Rally House is seeking teammates for a temporary seasonal position to support peak business demands. You will deliver a welcoming, engaging guest experience and complete daily tasks with care, contributing to sales, merchandising, and operations through teamwork and initiative.

Responsibilities include following playbooks, maintaining store standards, and actively participating in training to build service capability. The role emphasizes energy, brand representation, and a positive atmosphere.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalat when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)

Skills

Social engagement

Customer-centric

Action oriented

Time management

Job description

Rally House is seeking teammates for a temporary seasonal position to support peak business demands. You will deliver a welcoming, engaging guest experience and complete daily tasks with care, contributing to sales, merchandising, and operations through teamwork and initiative.

Responsibilities include following playbooks, maintaining store standards, and actively participating in training to build service capability. The role emphasizes energy, brand representation, and a positive atmosphere.