Seasonal Event Operations Support

Rawhide; Chandler (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Rawhide in Chandler, AZ is seeking an events and hospitality coordinator to work with operations and sales teams to ensure flawless execution of major events, sponsored occasions, and corporate group functions. The role balances guest service with revenue center promotion and requires strong communication with diverse teams.

Responsibilities include coordinating facilities, managing venue scheduling, resolving issues, and supporting measures of event effectiveness.

Qualifications

• Knowledge of hospitality/convention and event standards preferred.
• Strong interpersonal and communication abilities.

Responsibilities

• Coordinate event arrangements with supervision for facilities and operations.
• Maintain scheduling communications for all parts of the venue.
• Resolve complaints and promote goodwill.
• Build internal and external relationships with diverse groups.
• Assist in measuring event effectiveness and success.
• Promote guest service while optimizing productivity and costs.

Skills

Hospitality knowledge

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Job description

POSITION SUMMARY:

This team member works hand-in-hand with our operations and sales teams, as well as other members of the business to ensure event success. Executes arrangements for major events, sponsored events, and corporate group events and banquets, ensuring a seamless and flawless execution. Maintains a balance between delivery of hospitality and service and promotion of the revenue centers.

JOB DUTIES & RESPONSIBILITIES:

• Executes arrangements with appropriate Supervision with regards to facilities and operations.
• Participates in the maintaining and communications of scheduling for all parts of venue.
• Quickly and effectively resolves complaints and performs other duties to promote goodwill.
• Establishes and maintains internal and external relationships by interacting and communicating effectively with diverse groups of individuals.
• Confers with Supervisor to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
• Assist in the execution of appropriate measures to assess event effectiveness and success.
• Executes techniques to improve productivity, reduce costs, and improve guest service.
• Meets challenges with resourcefulness; develops innovative approaches and ideas.
• Conveys feelings of warmth, caring, safety, and efficiency to each guest and visitor.

KEY QUALIFICATIONS - EDUCATION & WORK EXPERIENCE:

• High School Diploma or equivalent (GED) preferred.
• 3 years of previous directly related work experience.
• Must possess a valid AZ driver's license, provide a 39-month violation-free MVR report.
• Must be able to obtain for Tribal operator license driving permit at the time of hire.
• A satisfactory result obtained through a test for illegal drugs is a requirement of employment.
• Must acknowledge and agree to maintain a drug-free workplace as a condition of employment.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of hospitality/convention and event standards and client service practices preferred.
• Strong interpersonal and communication skills.

• Skill in working courteously with the public as well as developing and maintaining effective working relationships.
• Ability to communicate and follow directions effectively.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to establish effective work relationships with diverse groups of individuals.
• Ability to execute a high level of activities under a variety of conditions and constraints.
• Ability to effectively manage and organize multiple priorities.
• Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Ability to remain calm under pressure.
• Ability to convey a positive and professional image.

Computer Skills:

Not required for this position.

Language Ability:

Ability to read and comprehend simple/complex instructions, correspondence, and memos. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write internal and external correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

Math Skills:

Ability to work with mathematical concepts such such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical business situations. Ability to calculate figures and amounts such as discounts, interest, commissions, provisions.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in all formats and deal with both abstract and concrete variables.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work will primarily be performed in an office environment.

• Occasionally required to work outside.
• Noise level in the work environment is unusually moderate.
• Evening, weekend, and holiday shifts are required as a normal part of this position.
• Occasional local day travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for an entire shift/extended period. The employee occasionally is required to stand; and bend, climb, stoop, lift, carry, push, kneel, crouch, or crawl. The employee must regularly lift and/or move 15 pounds, and occasionally lift and/or move up to 25 pounds.

Other Duties:

Please note this job description is not designed to cover or contain an extensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Preference is given to qualified members of the Gila River Indian Community.

The Gila River Indian Community is also committed to achieving the full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin, Politics, Marital Status, Physical Handicap, Age or Sexual Orientation. In other than the above, the Gila River Indian Community is an Equal Opportunity Employer.