Taproom Restaurant Manager

TWENTY NINE PALS ENTERPRISES CORPO RATION DBA SPOTLIGHT 29 C; Coachella (CA); On-site; USD 65,000 - 92,000; Full time

Job summary

Twenty Nine Palms Enterprises in Coachella, CA is seeking an experienced Food & Beverage Manager to oversee daily operations across outlets, ensure top service, and lead a team to deliver the Five Star Experience.

You will coach staff, manage budgets and scheduling, enforce safety and liquor controls, and collaborate with leaders to maintain high standards and guest satisfaction across all venues.

Qualifications

• High School Degree (or GED).
• Five (5) years (or equivalent) Supervisory/Management experience.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs.

Job description

Job Details: Job Location: Twenty Nine Palms Enterprises - Coachella, CA 92236, Position Type: Full Time, Job Shift: Any, Job Category: Management, SUMMARY:

This position is responsible for overseeing and supporting the daily operations of all Food & Beverage outlets as assigned including future outlets as they may arise. The role ensures high standards of customer service, sets the tone for each shift, trains department staff, and ensures compliance with all established Food & Beverage procedures and initiatives. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Administer company and departmental policies and procedures including safety regulations.
• Lead and guide more than one venue as assigned.
• Estimate food and beverage costs and requisitions or purchases supplies.
• Assist Food and Beverage Director in estimating annual food and beverage budget.
• Confer with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations.
• Investigate and resolve food quality and service complains.
• Review financial transactions and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Access point of sale system for billing of events, restaurant, and other outlets to generate a final guest check and makes corrections to server or cashier final checks.
• Assist with scheduling, requisitions, and allocating F&B Team Members to ensure appropriate levels of coverage according to probable and actual number of guests, promotional and seasonal Casino activities, and customer traffic.
• Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for Casino guests.
• Ensure the training and development of the staff through daily stand up meeting, SMART philosophy, coaching, counseling and mentoring.
• Responsible for accurate beverage controls through proper utilization of the alcohol control System.
• Ensure that proper liquor requisition procedures are in place and the correct amounts and brands of liquors are requisitioned and stored using the liquor breakage par sheets for each beverage outlet.
• Ensure the development, implementation and maintenance of daily checklists, product pars and clean up lists to create an inviting, consistent and professional environment to enhance the guest experience.
• Provide leadership and guidance to staff with regards to restaurant and beverage standards, guest experience and consistent product quality.
• Provide ideas and feedback with regard to advertising, marketing and product specials to increase revenues.
• Utilize hourly sales reports along with historical data and entertainment venues to develop and maintain a proper scheduling matrix.
• Provide ideas and feedback with regard to improving staff productivity and increased revenues through sales contests, etc.
• Conduct monthly outlet beverage inventories to meet or improve pouring cost budget.
• Abides by all State, Federal and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Continually train, teach and coach staff in policies, procedures, and service standards.
• Maintain excellent communications with all levels of casino staffing including: Vice President, Directors and Supervisors and Staff .
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Maintain a high amount of visibility, in the venue(s) as appropriate.
• Remaining visible and/or accessible to all associates, guests, or management.
• Visiting with and building a good rapport with the guests in efforts to create repeat business.
• Monitoring staff to ensure that they are completing assigned duties throughout their shift.
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

• Manage directly and indirectly all employees of the Food & Beverage Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.
• Responsible for the overall direction, coordination, and evaluation of assigned unit(s).
• Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• High School Degree (or GED)
• Five (5) years (or equivalent) Supervisory/Management experience.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses within first 30 days of employment.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

• 1. Tribal Members
• 2. Other Native Americans
• 3. All other ethnic groups