Seasonal Customer Service Technical Support Representative

Johnson Outdoors; Eufaula (AL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Seasonal Customer Service Technical Support Representative to provide exceptional support to consumers and retail partners. This role involves troubleshooting, order processing, and educating customers on product features and functions. Join a dynamic team where your contributions directly impact customer satisfaction and product quality. If you have a passion for helping others and enjoy a fast-paced environment, this position is perfect for you. Embrace the opportunity to grow in a supportive and innovative company while making a difference in the lives of customers.

Qualifications

• Experience in customer service and technical support roles is essential.
• Ability to document interactions and support processes effectively.

Responsibilities

• Provide technical and sales support to consumers and dealers.
• Document inquiries and resolutions to improve service quality.
• Execute and create reports to support department activities.

Skills

Customer Service

Technical Support

Troubleshooting

Communication Skills

Sales Support

Tools

Computer Applications

Job description

Seasonal Customer Service Technical Support Representative

Job Category: Customer Service

Requisition Number: CUSTO001774

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• Posted: February 13, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Description

Provides technical and sales support to consumers, dealers, and sales reps to ensure efficient and accurate quality service relating to our products, their software, features, and functions.

1. Provides post-sale support to consumers and retail channel partners in the form of troubleshooting advice to install and repair products or direct them to a qualified repair facility. Enters orders for replacement parts, finished products, repair authorizations, and facilitates the returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
2. Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email, and other methods as appropriate. Documents inquiries, issues, resolutions, and education provided as required.
3. Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
4. Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPIs (key performance indicators). Strives for continuous improvement.
5. Issues return and repair authorizations as necessary.
6. Performs other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities