Technical Support Representative - Remote (Boca Raton, FL; ...)

ProfitSolv; Boca Raton (FL); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in the SaaS business services sector is seeking a Technical Support Representative to join their remote team. The role involves providing technical support, testing software, and collaborating with various departments. Ideal candidates will have a solid understanding of software development and strong communication skills. This full-time position offers a casual work environment, health benefits, and opportunities for professional growth.

Benefits

401K match

Paid Time Off

Health, dental, and vision coverage

Performance-based compensation

Casual dress environment

Qualifications

• 1+ years of technical support and/or quality assurance experience.
• Good understanding of the software development life cycle.

Responsibilities

• Provide elevated technical support for third-party integration programs.
• Test software for functionality and usability.
• Write and review technical documentation.

Skills

Communication

Time Management

Problem Solving

Education

Associate degree in Computer Science

Tools

MS Suite

Job description

Technical Support Representative - Remote (Boca Raton, FL; ...)

ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Software Support Rep to join our Legal Cloud Solutions growing team!

The primary function of the Technical Support Representative (TSR) is to identify, test, and report issues affecting the integrity and functionality of ProfitSolv’s software products. The TSR also acts as a technical resource for Support and other departments on elevated situations, performs data services for clients (including data repairs and evaluations, and test and live conversion data validation).

What we provide

• Opportunity to Invest in Your Future. We offer a 401K match.
• Paid Time Off. Enjoy paid time off and paid holidays.
• Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.
• A Great Team. Collaborate with smart, curious, hardworking individuals.
• Performance Compensation. Be rewarded for your hard work with performance-based merits.
• Casual Environment. Be comfortable in our casual dress environment.
• Remote Work. Want to work from home? No problem!

As a Technical Support Representative, you will:

• Provide elevated technical support for third-party integration programs, overflow, pre-release processes, and internal programs.
• Work with Tech Support Supervisor, specialists, and technical services to resolve IT/Hardware related issues.
• Write and review technical documentation.
• Identify opportunities for upselling or cross-selling payments or other add-on products and forward client information to the appropriate sales contact.
• Perform call analyses by evaluating feature usage, uncovering and reporting trends, and assessing the overall support resources for the software.
• Test software for functionality and usability at times.
• Attend and participate in annual forums and trade shows as requested.
• Perform other duties as assigned.

This position follows established policies and procedures to keep confidential information secure.

A great fit for this position has:

• Good understanding of the software development life cycle and programming concepts.
• Proficiency with MS Suite, including MS Graph.
• Basic knowledge of DOS commands and network troubleshooting skills.
• Strong written and verbal communication skills; ability to clearly explain technical information to individuals with varying technical abilities.
• Associate degree in Computer Science or a related field with relevant coursework, or equivalent experience.
• Programming coursework and knowledge of coding.
• Preferably 1+ years of technical support and/or quality assurance experience.

Additional desirable qualifications:

• Strong time management skills.
• Strong initiative and sound decision-making ability.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Must be able to lift up to 15 pounds occasionally.
• Ability to travel as needed.
• Ability to handle stress and meet deadlines.

Our commitment to you:

At ProfitSolv, we are committed to creating a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We value diverse backgrounds and experiences to better connect with clients, solve problems, and innovate.

Work Location: Remote - U.S. Only

This is a full-time position.