Seasonal Customer Service Associate

Samaritan's Purse; Boone (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Samaritan's Purse in Boone, NC is seeking a Customer Service Associate to support the Operation Christmas Child program during the holiday season. You will work alongside staff and volunteers to ensure joyful, organized shoebox processing and a positive guest experience.

This seasonal role requires strong customer service, the ability to multitask, and a personal faith commitment. Shifts run mornings and evenings, detailing duties from volunteer coaching to gatekeeping and merchandise

Qualifications

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred
• Other duties as assigned

Responsibilities

• Coach volunteers to process shoebox gifts in accordance with OCC guidelines.
• Greet and register volunteers using the volunteer management system.
• Greet, direct, and place volunteer groups at OCC processing tables.
• Document Gifts-In-Kind donations and ensure inventory is accounted for.
• Promote and facilitate sale of OCC merchandise with an automated system and maintain reports.
• Direct volunteers and donors to parking spaces and drop-off locations.
• Receive and document shoebox donations and engage with donors in a Christ-like manner.
• Assist Floor Coordinator in placing volunteers at processing tables.

Skills

Customer service

Multi-tasking

Volunteer management

Communication

Teamwork

Job description

Demonstrate Biblical Integrity

Location: Boone, NC, United States

Job ID: 17643

Date Posted: Aug 7, 2026

Get Involved!

What do we believe?

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

We are seeking Customer Service Associate to join our Operation Christmas Child team in Boone, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts

What are the qualifications?

As a qualified candidate, you will have the following skills and experience:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred
• Other duties as assigned

Team Coach

Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.

Greeter Team

Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.

Floor Coordinator

Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.

Gifts-In-Kind Team

Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.

Gear Store

Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.

Parking Team

Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.

Drop-off Coordinator

Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.

Volunteer Placer

Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Type: Associate/Temporary

Department: Operation Christmas Child

Language Requirement: English

Pay rate/salary: $20 per hour

Employment timeframe: Mid-November to Mid-December

Shifts: 1st Shift 7:45 am 3:45 pm; 2nd Shift 2:45 pm - 10:30 pm

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