Seasonal Customer Service Associate, 2nd Shift

Samaritan's Purse; Milford Mill (MD); On-site; USD 23,000 - 32,000; Part time

Job summary

Samaritan's Purse is seeking a Customer Service Associate in Windsor Mill, MD for the Operation Christmas Child program. The role runs mid-November to mid-December with second shift hours, serving in a busy OCC processing center and coordinating volunteers to ensure smooth shoebox gift processing.

You will welcome volunteers, train and coach teams, and handle volunteer placement and documentation for Gifts-In-Kind. English required; 20 USD per hour pay.

Qualifications

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ.
• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills.
• Ability to multi-task and manage volunteers effectively.
• Volunteer management experience preferred.

Responsibilities

• Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines.
• Ensure a fun, productive, and memorable experience for each volunteer.
• Greet and register volunteers using the volunteer management system and orient them to OCC processing.
• Greet, direct, and place volunteer groups at processing tables with a friendly approach.
• Document Gifts-In-Kind donations and supervise inventory and delivery for GIK projects.

Skills

Volunteer management

Customer service

Multitasking

Team coaching

Communication

Job description

Volunteer management experience preferred

Location: Windsor Mill, MD, United States

Job ID: 17658

Date Posted: Aug 7, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking Customer Service Associate to join our Operation Christmas Child team in Windsor Mill, MD. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of Customer Service Associate, you will have the opportunity to:

• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts

What are the qualifications?

As a qualified candidate, you will have the following skills and experience:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred
• Other duties as assigned

Team Coach

We are hiring for the following Customer Service positions:

• Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.
• Greeter Team
• Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.
• Floor Coordinator
• Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.
• Gifts-In-Kind Team
• Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.
• Gear Store
• Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.
• Parking Team
• Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.
• Drop-off Coordinator
• Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.
• Volunteer Placer
• Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Type: Associate/Temporary

Department: Operation Christmas Child

Language Requirement: English

Pay rate/salary: $20 per hour

Employment timeframe: Mid-November to Mid-December

Shifts: 2nd Shift 2:45 pm - 10:30 pm

SeasonalPC WindsorMillPC BaltimorePC customer service, greeting, administrative, warehouse, volunteer engagement, volunteers, customer, service, hospitality, teaching, teacher, professor, registration, inventory, gifts in kind, corporate relations, relationship

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Location: Windsor Mill, MD, United States

Date Posted: Aug 7, 2026