Seasonal Customer Service Associate, 1st Shift

Samaritan's Purse; Colony Acres (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Samaritan's Purse in Charlotte, NC is seeking a Seasonal Customer Service Associate for 1st shift to support the Operation Christmas Child program. This temporary role runs mid-November through mid-December, assisting volunteers and processing shoebox gifts in our OCC processing center.

You will greet volunteers, provide guidance, and help ensure accurate gift handling while upholding our faith-driven mission and Christ-centered service.

Qualifications

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness.
• Ability to multi-task in a fast-paced environment.
• Lift and/or move up to 50 lbs as needed.
• Other duties as assigned.

Responsibilities

• Work side by side with employees and volunteers to support OCC goals.
• Assist in processing shoebox gifts and guiding volunteers.
• Greet, orient, and coach volunteers at the processing center.

Skills

Multi-tasking

Lift 50 lbs

Active faith witness

Customer service

Job description

Seasonal Customer Service Associate, 1st Shift

Location: Charlotte, NC, United States
Job ID: 17638
Date Posted: Aug 7, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

We are seeking Customer Service Associate to join our Operation Christmas Child team in Charlotte, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of Customer Service Associate ,you will have the opportunity to:

• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Able to lift and/or move up to 50 lbs.
• Ability to multi-task
• Other duties as assigned

We are hiring for the following Customer Service positions:

Team Coach:

Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.

Greeter Team:

Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.

Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.

Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.

Gear Store:

Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.

Parking Team:

Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.

Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.

Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Type: Associate/Temporary

Department: Operation Christmas Child

Pay rate/salary: $20 per hour

Employment timeframe: Mid-November to Mid-December

Seasonalpc CharlottePC customer service, greeting, administrative, warehouse, volunteer engagement, volunteers, customer, service, hospitality, teaching, teacher, professor, registration, inventory, gifts in kind, corporate relations, relationship

Location: Charlotte, NC, United States
Date Posted: Aug 7, 2026

Samaritan's Purse
PO Box 3000
Boone, NC 28607
828.262.1980.

Samaritan’s Purse is a 501(c)(3) tax-exempt charity. All contributions designated for specific projects shall be applied to those projects, and we may assess up to 10 percent to be used for administering the gift. Occasionally, we receive more contributions for a given project than can be wisely applied to that project. When that happens, we use these funds to meet a similar pressing need.