Seasonal Customer Service Agent — Flexible Hours

UNIVERSAL FIDELITY, LP; Houston (TX); Vor Ort; USD 16.000 - 22.000; Teilzeit

Zusammenfassung

UNIVERSAL FIDELITY, LP is seeking Seasonal Customer Service Agents in Houston, TX. This temporary role offers flexible hours with a path to full-time for high performers. You will handle inquiries, process orders, and resolve issues while maintaining accurate customer records.

The schedule includes Saturdays during peak season and typically follows a Monday-Friday pattern. Fluent English communication is required, and experience with customer service software is preferred.

Qualifikationen

• Customer service experience preferred; entry-level considered.
• Fluent English in speaking and writing.
• Proficient with customer service software and databases.
• Able to pass background check.
• Willing to work irregular hours including weekends and holidays.

Aufgaben

• Respond to customer inquiries via phone in a friendly, professional manner.
• Provide accurate information about products, services, promotions, and policies.
• Assist customers in placing orders, tracking shipments, processing returns, and resolving issues.
• Handle complaints by investigating and proposing solutions; escalate when needed.
• Maintain customer accounts with up-to-date information and ensure data privacy.

Kenntnisse

Customer service

Communication

Problem solving

Data entry

Tools

CRM software

Microsoft Office

Jobbeschreibung

UNIVERSAL FIDELITY, LP is seeking Seasonal Customer Service Agents in Houston, TX. This temporary role offers flexible hours with a path to full-time for high performers. You will handle inquiries, process orders, and resolve issues while maintaining accurate customer records.

The schedule includes Saturdays during peak season and typically follows a Monday-Friday pattern. Fluent English communication is required, and experience with customer service software is preferred.