Seasonal Customer Experience Specialist

Farm Credit Services of America; Cedar Falls (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

Farm Credit Services of America in Cedar Falls, IA is seeking a part-time Customer Experience Specialist to join our team. The role offers roughly 20 hours per week during the busy season from October to April, with a flexible schedule between 8:00 AM and 4:30 PM, Monday through Friday.

The ideal candidate thrives in a fast-paced environment, enjoys a variety of tasks, and is proactive with strong organizational and customer service skills. Prior office experience is preferred but not required.

Qualifications

• High school diploma or equivalent required.
• Previous office experience preferred but not required.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Proficient in basic computer applications.

Responsibilities

• Phones: Answer and manage incoming phone calls, direct inquiries to appropriate teammates, and provide excellent customer service.
• Walk-in Traffic: Greet and assist current and potential customers, ensuring a positive and professional experience.
• Basic Transactions: Key in simple transactions and maintain accurate records.
• Scan/Index: Scan documents, index them into our system, and ensure proper filing for easy retrieval.
• Order and Restock Supplies: Monitor inventory levels, order and restock office supplies as needed, and ensure availability of essential materials.
• Meeting Preparation: Assist with preparing for meetings, including ordering and arranging lunch and other refreshments.
• Mail/Distribution: Handle incoming and outgoing mail, distribute it to the appropriate departments or teammates.

Education

High school diploma or equivalent

Job description

Farm Credit Services of America in Cedar Falls, IA is seeking a part-time Customer Experience Specialist to join our team. The role offers roughly 20 hours per week during the busy season from October to April, with a flexible schedule between 8:00 AM and 4:30 PM, Monday through Friday.

The ideal candidate thrives in a fast-paced environment, enjoys a variety of tasks, and is proactive with strong organizational and customer service skills. Prior office experience is preferred but not required.