Seasonal Customer Experience Representative - Portland Jetport Airport

Enterprise Mobility; Portland (OR); On-site; Full time

Job summary

Enterprise Mobility is seeking a Seasonal Full Time Customer Experience Representative in Portland, OR. This role involves providing exceptional customer service, facilitating the rental process, and ensuring a positive experience for all customers. The position is seasonal, running from May to October 2025, with immediate openings available.

Qualifications

• Must have at least 6 months of prior customer service experience.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide superior customer service and communicate rental terms.
• Assist in assessing the condition of rental vehicles.

Skills

Customer Service

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Seasonal Full Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

The seasonal window starts May 1, 2025, and ends October 31, 2025, and cannot exceed 180 days.

The pay for this position starts at $19/hour and is located at The Portland Jetport Airport - 1001 Westbrook St., Portland, ME 04102.

We are hiring now for immediate openings. Responsibilities include:

1. Meet and greet customers in a professional, friendly, and timely manner.
2. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
3. Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
4. Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
5. Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
6. Place outgoing calls for callback management and other assigned calls.
7. Assist in assessing the condition of rental vehicles upon return.
8. Notify management of any known customer problems.
9. Notify management of any vehicle problems and required maintenance.
10. Continuously build knowledge and skills through on-the-job training and company-sponsored classroom training.
11. Perform miscellaneous and backup duties as assigned.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years of age.
• Must have a High School Diploma or GED.
• Must currently have a valid US driver's license.
• Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.
• Must have at least 6 months of prior customer service experience.
• Must be authorized to work in the United States without requiring sponsorship now or in the future.
• This is a seasonal position, up to 6 months (180 days), with a 13-week break in service before re-hiring.