Customer Experience Representative - Portland Jetport Airport

Enterprise Mobility; Portland (ME); On-site; Full time

Job summary

Join a leading automotive rental company as a Customer Experience Representative at Portland Jetport Airport. This full-time role focuses on providing exceptional customer service and facilitating efficient rental transactions. Enjoy a dynamic work environment with opportunities for growth and various benefits.

Benefits

Paid time off

Employee discounts

Retirement plan with 401k matching

Health, dental, vision, and life insurance

Training and development opportunities

Qualifications

• At least 6 months customer service experience.

Responsibilities

• Greeting customers professionally and promptly.
• Handling reservations, inquiries, and customer calls.
• Upselling protection products, upgrades, and fuel options.

Skills

Customer Service

Education

High School Diploma or GED

Job description

Customer Experience Representative - Portland Jetport Airport

Join us at Enterprise Mobility as a Customer Experience Representative at Portland Jetport Airport. We are a leading automotive rental company, operating brands like Enterprise Rent-A-Car, National Car Rental, and Alamo, and are recognized as a top workplace. We offer a dynamic environment and opportunities for growth.

Position Overview: This full-time role involves providing exceptional customer service, facilitating efficient rental transactions, and ensuring a positive customer experience. The starting pay is $19/hour, located at The Portland Jetport, 1001 Westbrook St., Portland, ME 04102.

Benefits include:

• Paid time off
• Consistent 40-hour workweeks
• Employee discounts
• Retirement plan with 401k matching
• Health, dental, vision, and life insurance
• Training and development opportunities

Available Schedules:

• Wednesday-Sunday: 6:30am-3:30pm
• Tuesday-Saturday: 9:00am-6:00pm
• Wednesday-Sunday: 10:00am-7:00pm

Responsibilities include:

• Greeting customers professionally and promptly
• Explaining rental terms, vehicle features, and additional services
• Upselling protection products, upgrades, and fuel options
• Providing local area information and directions
• Handling reservations, inquiries, and customer calls
• Assessing rental vehicle condition upon return
• Reporting vehicle or customer issues to management
• Participating in ongoing training and development
• Performing miscellaneous duties as assigned

Qualifications:

• Minimum age 18
• High School Diploma or GED
• Valid US driver’s license
• Less than 3 moving violations or at-fault accidents in the past 3 years
• No recent drug or alcohol-related convictions
• At least 6 months customer service experience
• Legal authorization to work in the US without sponsorship

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Travel Arrangements

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