Customer Experience Representative - Portland Jetport Airport

Enterprise Mobility; Portland (OR); On-site; Full time

Job summary

A leading automotive rental and leasing company is seeking a Full-Time Customer Experience Representative in Portland. The role involves greeting customers, providing service, and managing reservations. Ideal candidates should have customer service experience and a valid driver's license. Join a team committed to excellence in mobility services.

Benefits

Paid time off

Employee discount

Retirement plan with 401(k) matching

Health, Life, Dental, and Vision Insurance

Training and development opportunities

Qualifications

• At least 6 months of customer service experience.

Responsibilities

• Greet customers professionally and promptly.
• Provide excellent customer service, explain rental terms and vehicle features.
• Assist customers with directions and handle reservations.

Skills

Customer Service

Education

High School Diploma or GED

Job description

Enterprise Mobility Customer Experience Representative (CXR) Job Description

Enterprise Mobility, operating the Enterprise, National, and Alamo car rental brands, is a leading and rapidly growing automotive rental and leasing company in North America. We are committed to being the world's best and most trusted mobility company and are hiring for immediate openings!

Position: Full-Time Customer Experience Representative (CXR)

Location: The Portland Jetport Airport, 1001 Westbrook St., Portland, ME 04102

Compensation: Starting at $19/hour

We Offer:

• Paid time off
• Consistent 40-hour workweek
• Employee discount
• Retirement plan with 401(k) matching profit sharing
• Health, Life, Dental, and Vision Insurance
• Training and development opportunities

Schedules Available:

• Wednesday - Sunday: 6:30 am - 3:30 pm
• Tuesday - Saturday: 9:00 am - 6:00 pm
• Wednesday - Sunday: 10:00 am - 7:00 pm

Responsibilities:

1. Greet customers professionally and promptly
2. Provide excellent customer service, explain rental terms, vehicle features, and additional services
3. Use approved sales techniques to identify customer needs and offer protection products, upgrades, and fuel options
4. Assist customers with directions, maps, and local information
5. Handle reservations, rate quotes, and general inquiries via phone and in person
6. Follow up with callbacks and manage miscellaneous calls
7. Assess vehicle condition upon return
8. Report customer issues and vehicle problems to management
9. Engage in ongoing training and development
10. Perform other related duties as assigned

Minimum Requirements:

• At least 18 years old
• High School Diploma or GED
• Valid US driver's license with no more than 2 violations or at-fault accidents in the past 3 years
• No drug or alcohol-related convictions in the past 5 years
• At least 6 months of customer service experience
• Authorization to work in the US without sponsorship

We are an Equal Opportunity Employer supporting individuals with disabilities and veterans.