Seasonal Customer Experience Pro

Benchmade; Oregon City (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Benchmade's Customer Experience Representative (Seasonal) in Oregon City handles inquiries across phone, email, chat, SMS, and social channels, guiding customers with product information and issue resolution.

From October through January, you own inquiries from initial contact to resolution, provide personalized product recommendations, support warranty and LifeSharp services, and collaborate with internal teams to ensure a premium customer experience while meeting KPIs and sales goals.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience preferred for premium consumer brand.
• Experience in a high-volume, omnichannel environment is a plus.

Responsibilities

• Serve as a primary contact for customers across phone, email, live chat, SMS, social media, and other channels.
• Own inquiries from initial contact through resolution with clear communication and timely follow‑up.
• Troubleshoot and resolve order, payment, delivery, return, refund, engraving, promotion, account, and product concerns efficiently.
• Assist customers with LifeSharp and Warranty questions, coordinating with teams when needed.
• Provide product guidance and personalized recommendations based on customer needs and preferences.
• Conduct proactive outbound outreach to support retention, relationships, and sales campaigns.
• Identify revenue opportunities during interactions and document outcomes.
• Process orders, returns, credits, and other approved transactions per SOPs.
• Use Zendesk, Shopify, Microsoft applications, and other systems to maintain accurate records.
• Represent the Benchmade brand voice with empathy and accountability.
• Share feedback on recurring issues with CX leadership.
• Collaborate across teams and participate in product launches and trainings.

Skills

Customer service

Multichannel support

Zendesk

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Zendesk

Shopify

Microsoft Office

Job description

Benchmade's Customer Experience Representative (Seasonal) in Oregon City handles inquiries across phone, email, chat, SMS, and social channels, guiding customers with product information and issue resolution.

From October through January, you own inquiries from initial contact to resolution, provide personalized product recommendations, support warranty and LifeSharp services, and collaborate with internal teams to ensure a premium customer experience while meeting KPIs and sales goals.