Seasonal Customer Experience Guide - Boston Retail

Patagonia; Boston (MA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Wellness Time

Employee discounts

Job summary

Patagonia is seeking a Customer Experience Guide for the Boston, MA store to support peak seasons with in-person customer service and sales. You will help with stocking, visual merchandising, and day-to-day store operations while representing the brand’s mission to save our home planet.

Responsibilities include delivering exceptional service, learning product knowledge, and engaging with the local community.

Qualifications

• Customer service and/or sales experience preferred.
• Interest in products and services and willingness to learn.
• Strong communication and teamwork abilities.

Responsibilities

• Deliver best-in-class customer service and support store operations.
• Assist with stocking, floor displays, and product knowledge.
• Answer phones, support events, and assist with inventory flow.
• Maintain store appearance and assist with repairs as needed.
• Engage customers to share Patagonia’s mission and environmental focus.

Skills

Customer service

Sales skills

Communication

Problem solving

Adaptability

Organization

Time management

Teamwork

Tools

Register handling

Basic math

Job description

Patagonia is seeking a Customer Experience Guide for the Boston, MA store to support peak seasons with in-person customer service and sales. You will help with stocking, visual merchandising, and day-to-day store operations while representing the brand’s mission to save our home planet.

Responsibilities include delivering exceptional service, learning product knowledge, and engaging with the local community.