Seasonal Customer Experience Associate

Michaels Stores; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Michaels Stores in Louisville, KY is seeking a Store Team Member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience.

You will assist with truck unloading, stocking, planograms, and omni-channel tasks like BOPIS and SFS, while upholding store recovery and safety standards. Flexible hours including nights and weekends; prior retail experience preferred.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods of time and move throughout the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Job description

Michaels Stores in Louisville, KY is seeking a Store Team Member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience.

You will assist with truck unloading, stocking, planograms, and omni-channel tasks like BOPIS and SFS, while upholding store recovery and safety standards. Flexible hours including nights and weekends; prior retail experience preferred.