Seasonal Customer Care Rep

evo; Washington, Northern (UT, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discount and pro deals

Free rentals and shop service & labor

Team events and rewards

Paid Volunteer Time Off (40 hours)

Charitable giving match

Employee Assistance Program

Employee Resource Groups

Job summary

evo is seeking a Customer Care Representative to deliver exceptional support across phone, chat, and email. You will resolve order issues, provide product knowledge, and collaborate with teams to maintain high customer satisfaction.

The role requires availability evenings, weekends, and some holidays, with remote work options for residents in WA, OR, UT, and CO. You'll handle returns, exchanges, and shipping coordination, while building product expertise through ongoing training.

Qualifications

• Experience in customer support across multiple channels (phone, chat, email).
• Strong communication and problem-solving abilities.
• Comfort with multitasking in a fast-paced, omni-channel retail environment.

Responsibilities

• Assist customers with orders, refunds, and product inquiries via phone, chat, and email.
• Maintain knowledge of all products and training materials.
• Coordinate returns/replacements with warehouse and manage shipping/inventory.
• Respond to feedback/reviews and moderate social channels.
• Collaborate with cross-functional teams to resolve issues and improve care.

Skills

Customer service

Phone communication

Written communication

Multitasking

Sales skills

Tools

Microsoft Office

Job description

evo Purpose

To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Customer Care Representative ensures that our customers receive exceptional support and assistance across various contact channels, including phones, chat, and email. This role's responsibility encompass a wide range of tasks, from providing product knowledge and order assistance to addressing customer feedback. The Customer Care Representative works collaboratively with different teams to resolve challenges and maintain a high level of customer satisfaction.

Pay

The pay range for this role varies by location to reflect differences in labor markets across the U.S. The ranges for this position are:

• Oregon: $19.50 – $21.25/hour
• Utah: $17.55 – $19.50/hour
• Washington: $19.50 – $23.00/hour

Final compensation will be determined based on the candidate’s location, experience, skills, and internal pay alignment.

Other Details

• Duration: October 2026 to January 2027 (with possible opportunity to extend beyond)
• Remote position available to individuals in WA, OR, UT, CO
• The schedule is published 2 weeks in advance

The Perks

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

• Employee discount and access to pro deals on most the products we sell
• Access to Free Rentals and Discounted Shop Service & Labor, amongst other evoExtras
• Team Events and Recognition-based rewards
• 40 Hours of Paid Volunteer Time Off
• Charitable giving match
• Employee Assistance Program
• Access to Employee Resource Groups

The Opportunity

• Assist customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails. Provide timely and effective solutions to ensure a positive customer experience.
• Maintain an extensive knowledge of all products offered by the company, regularly updating your understanding through training and educational resources.
• Facilitating returns or replacements, and coordinating with the warehouse for shipping and inventory management.
• Respond to customer emails from the feedback page, address customer service-related issues in Power Reviews, and moderate social media channels. Publish or unpublish reviews and filter inappropriate content.
• Collaborate with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach.
• Assist customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more.
• Responsibilities may change frequently based on evolving needs, such as membership additions or seasonal shifts in workload.
• Other duties as assigned.

Requirements

The Must Haves

• Must be available evenings, weekends, and some holidays
• Enjoy talking to people on the phone and working in front of a computer
• Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus)
• Strong Verbal and Written communication skills
• Excellent problem-solving skills and keen attention to detail
• Demonstrate effective Sales and Soft Skills techniques
• Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment
• Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel
• Consistent High-speed internet connection
• Embodies, honors, and lives our core values :The Great 8

The Nice to Haves

• Fluency in a foreign language
• Outdoor industry or retail experience
• Experience with Shopify and/or Gladly

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology or any other basis prohibited by law.

The base wage for this role ranges from $17.55.hr - $23.00/hr (Depend on location). Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.