Seasonal Service Shop Technician

evo; Portland (OR); On-site; USD 54,443,000 - 71,205,000; Full time

Benefits offered by this job

Sick leave

Volunteer time off

Employee discount

Pro deals

Flexible schedules

Career development

Training & feedback

Job summary

evo is a multi-channel retailer blending community, action sports and outdoor lifestyle. The Service Shop Technician crafts exceptional customer experiences by maintaining, repairing, and building product for evo customers.

The role is seasonal, with pay ranging from $19.00 to $24.85 per hour and shifts that include weekends and holidays, from mid-October through mid-February, with possible extension. Flexible work schedules and remote options are available for eligible roles, and employees

Qualifications

• Must have strong customer service orientation and attention to detail.
• Experience in inventory management and multitasking in a fast-paced environment.
• Solid communication skills and teamwork mindset.
• Product knowledge and ability to recommend appropriate gear.

Responsibilities

• Assess and provide accurate repair quotes upon customer arrival.
• Ensure service shop tasks (tunes, mounts, waxes, assemblies) are completed on time with high quality.
• Offer unbiased product advice during service check-ins and assist customers in selecting products.
• Attend clinics and training to improve gear knowledge.
• Order parts to complete repair jobs and assist customers on the sales floor.

Skills

Customer service

Inventory management

Multitasking

Problem solving

Product knowledge

Teamwork

Time management

Communication

Job description

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Service Shop Technician crafts exceptional experiences for evo’s customers. These individuals maintain, repair, and build product for our customers.

- Pay: $19.00 - $24.85 / hour

- Duration: mid-October through mid-February, with the possibility to extend

- Scheduling requirements: weekend and holiday availability, including Black Friday and the weeks around Christmas; shifts may include mornings, evenings, weekends, and holidays

The Perks

• Sick leave, 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, and ride days.
• Flexible work schedules, remote work for eligible roles.
• Career pathing, leadership development, network development, training and performance feedback

The Opportunity

• Assess and provide accurate repair quotes upon customer arrival.
• Ensure all service shop tasks (tunes, mounts, waxes, assemblies, etc.) are completed properly and on-time, maintaining consistent and high-quality work standards.
• Offer credible, unbiased advice during service check-ins and assist customers in selecting appropriate products.
• Attend scheduled clinics and training sessions to continuously improve personal gear knowledge.
• Order necessary parts to ensure seamless completion of repair jobs.
• Assist customers on the sales floor, providing expert insights and recommendations.
• Maintain a clean, organized, and efficient workshop area.
• Other duties as assigned

The Must Haves

• No degree required.
• Minimum 3-5 years experience required
• Adaptability, attention to detail, communication, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
• Embodies, honors, and lives our core values: The Great 8 .evo.com/about/work-at-evo#Values

The Nice to Haves

• Barnett or UBI Certification a plus

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $19.00 to $24.85. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.