Seasonal Customer Care Associate - Remote

Academy Sports and Outdoors; Katy (TX); Remote; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

Academy Sports + Outdoors is seeking a remote Customer Service Associate to handle inquiries across calls, chats, and emails. You'll resolve issues, provide product and service information, and escalate priority problems while maintaining the customer perspective in a fast-paced, team-oriented environment.

The role supports Omni Channel contact center operations; prior experience is a plus. A reliable home setup with broadband internet, two monitors, and a quiet workspace is required; weekend

Qualifikationen

• Strong written and verbal communication skills.
• Ability to interface with customers and internal teams.
• Maintain customer perspective to drive service.
• Able to prioritize in a fast-paced environment.
• Familiarity with Academy product lines is a plus.
• Bilingual Spanish/English is a plus.

Aufgaben

• Answer incoming customer contacts (calls, chats, emails) professionally.
• Respond to inquiries across channels and provide solutions.
• Research and troubleshoot issues using available resources.
• Provide product and service information to customers.
• Identify and escalate priority issues.
• Document customer contacts as required.
• Develop a thorough understanding of Academy policies, procedures, and safety rules.
• Duties may change; team member may be required to perform other duties as assigned.

Kenntnisse

Communication

Multichannel support

Analytical thinking

Time management

CRM proficiency

Ausbildung

High School Diploma or Equivalent

Tools

Google Chrome

Oracle Service Cloud

Order Management System

Workday

Kronos

Jobbeschreibung

Academy Sports + Outdoors is seeking a remote Customer Service Associate to handle inquiries across calls, chats, and emails. You'll resolve issues, provide product and service information, and escalate priority problems while maintaining the customer perspective in a fast-paced, team-oriented environment.

The role supports Omni Channel contact center operations; prior experience is a plus. A reliable home setup with broadband internet, two monitors, and a quiet workspace is required; weekend