Seasonal Remote Customer Support Associate

Academy Sports + Outdoors; Austin (TX); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Academy Sports + Outdoors is looking for a customer service representative to join their team in Austin, Texas. This role involves answering incoming customer contacts professionally and addressing inquiries across multiple channels. Successful candidates will have at least 6 months of customer service experience and demonstrate strong communication and analytical skills.

The position requires a high school diploma or equivalent, and proficiency with various computer applications. Academy offers a dynamic team environment committed to fun and growth.

Qualifications

• 6+ months experience in a customer service-related role required.
• Proficiency with relevant computer applications is needed.
• Self-motivated and able to work independently.

Responsibilities

• Answer incoming customer contacts in a professional manner.
• Research and troubleshoot problems and provide resolutions.
• Document customer contacts as required.

Skills

Strong written and verbal communication skills

Analytical and problem-solving skills

Customer service principles knowledge

Bilingual (Spanish and English speaking)

Education

High school diploma or equivalent

Tools

Google Chrome

Oracle Service Cloud

Workday

Job description

Academy Sports + Outdoors is looking for a customer service representative to join their team in Austin, Texas. This role involves answering incoming customer contacts professionally and addressing inquiries across multiple channels. Successful candidates will have at least 6 months of customer service experience and demonstrate strong communication and analytical skills.

The position requires a high school diploma or equivalent, and proficiency with various computer applications. Academy offers a dynamic team environment committed to fun and growth.