Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)

Academy Sports and Outdoors; Katy (TX); Remote; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

Academy Sports + Outdoors is seeking a remote Customer Service Associate to handle inquiries across calls, chats, and emails. You'll resolve issues, provide product and service information, and escalate priority problems while maintaining the customer perspective in a fast-paced, team-oriented environment.

The role supports Omni Channel contact center operations; prior experience is a plus. A reliable home setup with broadband internet, two monitors, and a quiet workspace is required; weekend

Qualifikationen

• Strong written and verbal communication skills.
• Ability to interface with customers and internal teams.
• Maintain customer perspective to drive service.
• Able to prioritize in a fast-paced environment.
• Familiarity with Academy product lines is a plus.
• Bilingual Spanish/English is a plus.

Aufgaben

• Answer incoming customer contacts (calls, chats, emails) professionally.
• Respond to inquiries across channels and provide solutions.
• Research and troubleshoot issues using available resources.
• Provide product and service information to customers.
• Identify and escalate priority issues.
• Document customer contacts as required.
• Develop a thorough understanding of Academy policies, procedures, and safety rules.
• Duties may change; team member may be required to perform other duties as assigned.

Kenntnisse

Communication

Multichannel support

Analytical thinking

Time management

CRM proficiency

Ausbildung

High School Diploma or Equivalent

Tools

Google Chrome

Oracle Service Cloud

Order Management System

Workday

Kronos

Jobbeschreibung

Who We Are At Academy Sports + Outdoors

our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!

Education

High school diploma or equivalent required

Work Experiences

• 6+ months experience in a customer service-related role required
• Experience in an Omni Channel Contact Center environment preferred
• Previous Work at Home experience preferred

Skills

Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally Maintain the customer’s perspective as a driving force behind activities Strong analytical, problem solving and creative thinking skills Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) Ability to toggle multiple web browsers, with dual monitors Excellent keyboarding skills Self-motivated and able to work independently and within a team setting Knowledge of customer service principles and best practices Familiarity with Academy’s product lines preferred Bilingual (Spanish and English speaking) a plus

Responsibilities

• Answer incoming customer contacts (calls, chats, emails) in a professional manner
• Respond to customer inquiries through multiple channels, as needed
• Research and troubleshoot problems and provide resolutions by using available resources
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow-up with customers, when necessary
• Document customer contacts, as required
• Develop a thorough understanding of Academy policies, procedures, and safety rules
• Duties may change; team member may be required to perform other duties as assigned

Home Office Requirements

• Internet Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.
• No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
• Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
• At least 4 GB of available RAM
• Data Usage 1024 GB (1 Terabyte)
• Hardware 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided

Environment

Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job duties Adhere to company work hours, policies, procedures, and rules governing professional staff behavior Available to work weekends and all holidays except for Christmas Day

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Academy® Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers. It’s no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy® culture for over 80 years. With more than 22,000 team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.