Seasonal Custom Order Resolution Specialist - 2026

Lever, Inc.; Northern (KY); Hybrid; USD 21,000 - 34,000; Part time

Job summary

Minted is seeking a customer-focused Seasonal Customer Service Representative to support a premium marketplace for design and printing. This remote role runs September through December 2026, with a set schedule that includes some evenings and weekends.

You’ll handle inquiries across phone, email, chat, and social channels, navigate multi-system workflows, and contribute to a high-touch customer experience. Reporting to a Team Supervisor, you’ll rely on a knowledge base and CRM tools to resolve

Qualifications

• Experience in handling customer inquiries via phone, email, chat, or social media.
• Ability to navigate multiple software tools and CRM systems.
• Strong written and verbal communication with a customer-first mindset.
• Comfort with learning new processes and product information quickly.
• Demonstrated patience and empathy in difficult situations.
• Ability to manage time and prioritization in a fast-paced environment.
• Willingness to work evenings and weekends as part of a set schedule.
• Comfort working remotely and collaborating with a distributed team.

Responsibilities

• Handle phone, email, live chat, and social media interactions with ownership and warmth.
• Resolve unique customer concerns and fulfillment challenges promptly without scripts.
• Use knowledge bases to augment service and provide accurate answers.
• Cross-reference orders, design files, inventory tools, and adapt orders as needed.
• Document interactions thoroughly in Salesforce or other CRMs per data policies.
• Identify platform issues and share insights to improve the customer journey.
• Maintain high-quality interactions with proactive communication to leadership.
• Participate in 1:1s and team huddles to discuss improvements and resolutions.
• Collaborate with leadership to identify friction points and drive improvements.

Skills

Customer service

Problem solving

Tech savvy

Communication

Job description

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in September through December 2026. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. We lead with design and empower our customers to bring their unique vision to life during important life moments. Our Customer Service team is at the heart of the experience for our customers. Because of the unique, customized nature of many of our products, our customers look to us for help pre- and post-order, both during the shopping journey and after their order has been placed.

Our CSRs serve an especially important role in delivering elevated, nuanced solutions to sometimes complex problems, due to the handcrafted nature of our products and production processes. Reporting to a Team Supervisor, you should be skilled at navigating multiple web-based tools at once while warmly engaging with customers. We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends.

We do not run an anonymous, mega-scale call center. You will work within a small pod reporting directly to a dedicated Team Supervisor and with regular connection to, collaboration with, and visibility to cross-functional senior leaders, including in other departments at Minted outside of CS. Our leadership team knows you by name, actively reviews order and customer insights you share, and supports your daily workflow through regular live huddles and 1:1 check‑ins. If you want a role where your problem‑solving is noticed, your voice is heard by leadership, and you aren't just a number in a queue, you will thrive here.

You Will:

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.

• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.

• Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.

• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.

• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.

• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.

• Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

• Direct Feedback Loop: Actively collaborate with your Team Supervisor during regular 1:1s and on‑camera video huddles to discuss unscripted order resolutions and workflow improvements.

• Leadership Insight Sharing: Identify platform friction points or operational errors and share proactive insights directly with Customer Service leadership to improve the broader customer journey.

You Are:

• A thoughtful problem‑solver who enjoys helping people through unique situations where there isn't always a "right" answer or a script to follow.

• Tech‑savvy and comfortable moving between different tools like our CRM and order databases while keeping a steady, helpful pace.

• A fast learner who can quickly internalize evolving technical workflows, product customization rules, and platform updates, translating feedback immediately into improved queue performance.

• Exceptionally patient, empathetic, and resilient, with the emotional intelligence required to deliver a warm, premium, and personalized brand experience to customers managing time‑sensitive holiday timelines.

• Highly digitally dynamic and capable of actively navigating, cross‑referencing, and updating a multi‑platform tool stack (CRM, internal order management databases, artist design files, and knowledge bases) simultaneously under real‑time pacing constraints.

• Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on.

• Visible & Engaged: Excited to be an active, visible member of a supportive remote team—you value open feedback, camera‑on team connections, and individual recognition for your problem‑solving skills.

• An Unscripted Communicator: Confident navigating nuanced customer situations using documented knowledge alongside your natural human warmth, rather than reading off a rigid script.

You Have:

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