Seasonal Cold Weather Case Manager

The Salvation Army Intermountain Div; Colorado Springs (CO); Presencial; USD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sick leave

Descripción de la vacante

The Salvation Army Intermountain Div in Colorado Springs is seeking a Seasonal Cold Weather Case Manager to support Coordinated Entry for social services. The role involves information, referral, intake assessment, and emergency casework across phone, email, video, and in-person channels.

Responsibilities include expanding shelter access during severe weather, writing vouchers on-site, completing HMIS data entry, and coordinating with partners to serve families in need.

Formación

• Bachelor's degree required; master's degree preferred.
• Two years' experience in providing casework services.
• Working knowledge of integrated database applications preferred.

Responsabilidades

• Answers calls for information regarding cold weather shelter and other resources.
• Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
• Enrolling families for cold weather vouchers and shelter waitlists.
• Connect qualified candidates with their appropriate partner agency.
• Documents calls accurately utilizing a computerized internal database.
• Complete HMIS intakes and data entry per HUD standards.

Conocimientos

Critical thinking

Decision making

Team collaboration

Communication

MS Word/Excel

Database software

Training adaptability

Bilingual

Educación

Bachelor's degree

Master's degree preferred

Social work or related field

Transcripts required

Descripción del empleo

Job Description

Job Description

Job Title:

Seasonal Cold Weather Case ManagerFLSA Status

FLSA Status

: Full Time - non-exempt - Temporary

Reports to:

Lead Cold Weather Case Manager

Employment End Date:

04/30/2026

Schedule:

40W M-F 8:00AM - 4:30PM (some weekends/holidays required)

Rate of Pay

: $26.00/hour

Closing Date:

10/10/2026

Benefits

: Seasonal; Full-Time, Non-Exempt employees are eligible for but not limited to the following

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)

Position Summary

The Seasonal Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.

Education/Experience

Bachelor's degree required; master's degree preferredBachelor's or master's degree in social work, or a related field, transcripts requiredTwo years' experience in providing casework services requiredExperience working with individuals from a variety of backgrounds and educational levels requiredCustomer service experience preferredWorking knowledge of integrated database applications preferred

Duties and ResponsibilitiesGeneral:

Answers calls for information regarding cold weather shelter and other community resources.Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.Enrolling families for cold weather vouchers and shelter waitlists.Connect qualified candidates with their appropriate partner agency.Provide financial assistance when appropriate.Documents calls accurately utilizing a computerized internal database.Record and track assistances in HMIS according to HUD standards.Completing all required assessments with households to determine program eligibility.Use active and compassionate communication skills.Use trauma informed care to deescalate upset individuals on the phone or in person.Performs other duties as required.

Skills

Critical thinkingSound judgment and decision makingWorks well with a teamExcellent oral and written communicationComputer proficiency with Microsoft Word and ExcelWorking knowledge of integrated database applicationsAble to use new software programs with basic trainingBilingual preferred

Qualities

Must be highly motivated and a self-starterSupportive of The Salvation Army's missionAble to reflect and model the high standards of our organization

RequirementsDriving

The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver's licenseAn MVR will be processed every year in accordance with The Salvation Army's policies

Background Check

Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies

Physical

Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written informationQualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.