Seasonal Client Associate - SouthPark

TravisMathew; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

TravisMathew in Charlotte, NC seeks a Client Associate to enhance the in-store sales and service experience. You will drive sales, cultivate relationships with clients, and promote the brand's lifestyle products on the floor.

The role requires knowledge of apparel, strong communication, and the ability to work non-traditional hours, including evenings and weekends. Join a dynamic team focused on delivering exceptional service and achieving store goals.

Qualifications

• Minimum 1-year experience in client services.
• Retail or service environment experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop repeat clients.
• Maintain in-depth knowledge of apparel, fit, and uses.
• Participate in-store events and CRM activities to drive repeat business.
• Adhere to client service standards and company policies.
• Foster a friendly, open environment for guests.
• Support teamwork and productivity on the floor.
• Maintain store cleanliness and organization.

Skills

MS Office

POS systems

Communication

Independent decisions

Non-traditional hours

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate isresponsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalation when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

TravisMathew is an Equal Employment Opportunity